Agarwal Packers & Movers Complaints & Reviews

For GC number 4768553, booking for senior citizen Mrs Pradipta Bhattacharjee consignment was booked on 8th December with a promise of 10days delivery . It was delivered on 24th December and certain items were majorly damaged .
1)Raj and Raj steel almirah - big dent
2)Large Rajasthani painting - broken and damaged
3) Three antique marble plates of high value -all broken
4)Many cutlery sets broken/damaged br...

GC Number - GCNDLH[protected]
Made full payment and goods dispatched on 24th Jul 2021. As per their invoice the goods should have arrived in 7 days i.e. by 31st Jul 2021

However since 25th Jul 2021 the goods are lying in KHAWASPUR. Have been following up with their Customer care and whenever i call them they say they are not able to contact their Branch office and they have escalated the matter internally. But good are...

Dear Sir/Madam

To shift my household items and Volks Wagen Polo Car from Delhi to Chennai, I searched justdial and got a contact of Deepak Sharma (later got to know that his name as Vikas Bhardwaj) from Agarwal Packers & Movers. He had given quote dated 3th March 2021 for Rs. 29, 200 with fake GST Number. Based on that quote, we had asked him to proceed and he arranged the pickup of my goods on April 19, 2021 from Delhi to Chennai...

This is review of my recent experience with Agarwal Packers and Movers - Dilip Roadlines Bade Bhaiya (To be specific)

First they gave me a quote. Then I just added 2 - 3 small items of dimension 2x2 feet for which they suddenly increased the estimate by 8K INR which was too expensive.

They were not in a position to justify this revised estimate. There information on the estimate sheet is misleading.
Moreover...

Booked 2 wheeler movement with GC number 4688579 from Hyderabad to Bangalore on 17th Jan 2020. The 2 wheeler was supposed to reach Bangalore on 21st per the receipt and promise from Anil Reddy. I called the customer care and they asked me to check the details on Agarwal website to track the consignment, I checked with number and it said, its an invalid number. I called them back again and they advised to contact Anil Reddy from Hyderabad...

BOSMH[protected]
Shifted from mumbai to kochi 3 months before.
Original invoice not sent after 3 months.
Still following up.
Poor customer service.
Car invoice bill without signature has been sent through mail.
In spite of repeated complaints d requests no help received
My reimbursement is pending from my office
Hv received mail that no address exists at the location inspire of transporting...

Don't go with the name. The guys who came for shifting were actually like theives. I had a box full of aalmonds. They took out the almonds and left behind 10-15 only. I had a screwdriver and wrench in a packet (Vehicle tool packet). They to stole that too. Soap is missing. I don't know what else i have lost. Till now i haven't unpacked everything.
Also, it was raining and the guys didn't cover my luggages. Cartons, bed ply, bags,...

Trusting Agarwal Packers and Movers turned out to be one of the biggest regrets in life. Their customer services is abysmal. They flash all jazzy stuff on their website. Limca records and others my foot. What happens inside the company is totally pathetic.

I had booked for car delivery from Delhi to Guwahati. My car was picked up from Delhi on the 22nd of July and delivered on the 14th of September. It took a total of 42 days,...

I have handed over my car in delhi to be sent to hydrabad on dt 14oct16 with gcn n:wignndlh049138 in very good condition, as this new car grand i10 dl9caa8309 just one year old

I couldnt get the delivery of the same in hydrabad and due to some unavoidable circumstances, i requested to get this car back to delhi, today 9th nov-16 a person of bajrang sharma's team came to deliver my car, i observed that some one has played with...

I had to make a shift from Bhopal to Ahmedabad along with my entire household goods. After searching online I finally chose Agarwal moving company. During the moving process, I saw that the staffs were not handling my goods carefully and the packaging was not up to the mark. The goods were not loaded carefully in the carrier and my belongings were not intact after the delivery at the destination point. After some argument and digging more...

Household good consignment was given to Agarwal Packers & Movers for my relocation from Gurgaon to Nagpur on 17/05/2014, after lot of assurances from this company that all goods will be delivered in good condition, to be on the safer side I decided to avail insurance after Narsingh (packing supervisor) suggested that electronic goods are usually replaced and mechanical / furniture items are repaired. I was very much concerned for the...

I have shifted my household material from Mohali to Bathinda, 24th packing, 25th loading an 26th unloading. Bill no: Bill no : BOSHR[protected], attached
After unpacking of my boxes we have found below materials are missing.
1. Antique table (base only, round glass is available).
2. 2 nos of cookers (Futura 5 ltr and Prestige 5 ltr)
3. Plastic table (dark brown colour large size)
4. 3 nos big and medium Patilas.
5. 3 nos wipers
6. Cricket bat
7. Hockey stick

Kindly look into the same for getting my things back.
I had booked from APML with High trust having big name which has now shattered. I have discussed with the APML team also 3 times but there is no support at all.

Regards,
Devinder Singh Chowdhary
Ph: [protected]

This is to inform you that agarwal movers and packers are the worst transporters.

They charge you lots of money and their service was the worst

we had a damaged TV and Fridge and cupboard when we got the items

delivery was from Gujarat to Odisha

Please dont book from agarwal packers and movers

I am writing to bring to your immediate attention a concerning issue regarding the shipment of our goods handled by Agarwal packer and movers (DRS Group) company with (GC Number[protected]. Unfortunately, upon receiving our shipment, we discovered significant damages and several missing items, which have caused considerable inconvenience and distress.

The specific issues are as follows:

Damaged Item:

Honda Activa scooty: The vehicle has sustained noticeable damage that was not present before shipping.

Missing Items:

Induction cook top - 1 unit
Ceiling fan - 1 unit
Pressure cooker (5 liters) - 1 unit
Saregama Radio - 1 unit
These discrepancies are deeply disappointing and have resulted in a loss for us both financially and in terms of the inconvenience caused by the lack of these essential items.

We request your immediate action to investigate this matter thoroughly. Please identify how these damages and losses occurred and implement measures to prevent such issues in the future.

Additionally, we seek appropriate compensation for the damaged and missing items. Kindly provide us with details on the process to claim this compensation and any documentation we need to submit to facilitate this process. Attaching the receipt below

Thank you for your attention to this urgent matter. I look forward to your response and a satisfactory resolution.

Best regards,

Alok Gupta
MobileNo - [protected]
Address - 51, Dashmesh Nagar, Akalgarh, Near Airforce Station, Halwara, Ludhiana-141106
GC Number - 4901928

Sir/Madam I have booked my consignment for shifting house hold goods through Agrawal Packers & Movers, DRS Dilip Road Lines Ltd. from Patna to Kolkata on 03.04.2023 and they have picked up house hold goods on 04.04.2023. There were 19 Items/Boxes. They have charged Rs. 28, 000/- for transportation and the same were delivered in Kolkata after a gap of one week i.e on 16.04.2023 except one valuable box. They have also mentioned one item Sl. No. 3 short in his Slip. Further, I have also mentioned missing of one item Sl. No.3 in the back side of Slip. On being asked, Company has also confirmed that the said item has been shifted to Hyderabad by mistake and the same will be delivered within a week. The employee of said company has identified the box as important. In the said box, Laptop, Suits/ Blazers/ Sarees and dress materials were packed by the staffs of the said company. Shri Puneet Mishra Agrawal (Mob.No. [protected]) one of the staff members knew this very well. After missing I had tried him to contact but he was not picking of my phone. Thereafter, I contacted the representative of Company but they are not responding on it, even they don’t pick up my phone. I strongly suspect that they have stolen the said items because they well knew that many valuable articles were packed in this box. They are also silent on this issue. It has already 4 months laps. I request you to do the needful to get my missing items from the company.

One Trolley bag(which has certificates & decent costly clothes) is missing from the consignment that was delivered by the APML team on 6th April 2024. on the time of delivery it was informed- APML manager said he would get the bag in a weeks time.
Been 50days+ yet the team is not able to give a resolution.
on X (twitter) I have tagged Mr. Ramesh (CMD APML), yet of no use.
Just incase my payment was delayed he would have surely ensured that he filed an FIR On me, but when customer stuff is lost APML is not bothered.

Even the Regional Head assured for a resolution, but again the team is missing no reply on email, no call answering, nor calling back.

Hope to find a resolution here, or the team is planning to fix my appointment with Mr. Ramesh for a bag that is missing

GCHYD[protected]

Sir

I made a booking for Domestic transfer from Mysore to Chennai on Agarwal packers and movers. I received a Quotation from their employee on 18.04.2024 vide CFR no-CFRMYS[protected].
And as per his advice i have paid an amount of Rs 1500/- towards my booking confirmation vide money reciept ARVKA[protected] dated 18.04.2024.

But, due to a change of plans I had to cancel my booking and mailed to [protected]@agarwalpackers.com the same day and requested for the refund. As per your policy, I was eligible for a refund of 90% of the amount paid for booking as the packing date is 2 days away i.e., 20.04.2024.

Now after, 3 followup mails and 1 week later i still have no confirmation on the booking cancellation nor any refund was initiated. their customer care service is the worst i have seen, they act so fast for booking and payment from the customer but they avoid calls when it comes to cancellation and refund.
I request you to kindly help me out on this cancellation and refund of the booking amount

GCBNG[protected]
Money Receipt: ARVKA[protected] Date : 30/03/2024
CFR NO :
CFRBNG[protected]

I have booked Agarwal Packer on 20th Mar'24 and paid advance of 10 K for booking on 31st Mar 24. I called them on 30th Mar'24 after not getting any response. There was no response from customer care. On 31st Mar'24 they then 2 people to pack 2 BHK house at 12 O Clock. Somehow, they started and at 6 pm i was surprised to know, they have not planned any Cube for me, which i booked earlier and also, they say not having truck to pick my luggage. When i sought ed and pleaded for 1 hour in customer care as next day i was having flight, they told they will pick my luggage with porter and shift in cube. Somehow luggage gone from society at 12 am in night. I reached hotel at 1 am for airport.

Today is 3rd APr'24 and still material is lying at warehouse of Bangalore. Please let me know when it will be delivered to Noida?

Going through worst experience of my life with Agarwal Packers and Movers. Very poor customer service. Do not believe their words. They dont care about your schedule. The pick up team led me to almost loose my journey...the delivery team is pathetic as well.

For the APML complain-
Dear Sir,

Consignment no……….. GCTRI[protected]

As promised by your employee that you will provide 02-03 weeks’ time for delivery of my shipment from Trichy to Bhopal.

I am writing to bring to your attention the concerning issue regarding the delivery of my consignment, which was booked from Trichy to Bhopal on 14.01.2024. No update is found for the APML tracking. Despite numerous attempts to follow up on the status of my consignment over the past 15 days, I have not received any satisfactory response from your team. I have diligently reached out to both your Bhopal team, particularly Shri Neelesh Mishra, , but unfortunately, my efforts have been met with either an unresponsive network or a lack of concrete information regarding the whereabouts of my shipment. Even my attempts to contact the Trichy team have yielded no assurance regarding the timely delivery of my consignment. I am continuously calling your people but neither your people are picking my phone and nor responding the same. It is disheartening to express that the delay in the delivery of my consignment has not only affected my personal commitments but has also caused significant disruptions to my family, particularly impacting my child's education.

some of the call details are as—

1.Shri Neelesh Mishra[protected] Jan 26 11:36 am - 3 calls, Jan 27-10:36 am, 12:23 pm, 12:26 pm, Feb 5- 2:30 pm, 2:35 pm, 2:37 pm, 06 feb-09:54 am, 09:55 am, 20 am, 11:32 am, 12:47 pm, 1:55 pm, 2:41 pm.

2. Shri Sharma APML +[protected] am, - Jan 29 10:46 am, 12:08 pm, 12:09 pm, 12:32 pm, 12:36 pm, 12:41 pm, Jan 30 - 09:04 am, 09:05 am, Jan 31-09:49 am, Feb 2-11:32 am, 2:42 pm

3.Shri Shakti Singh APML +[protected] Jan 18- 10:15 am, 10:50 am, Jan 18-1:59 pm, Jan 19-1:32 pm, 04:04 pm, 04:05 pm, 04:41 pm, Jan 20-09:32 am, 10:26 am, Feb 06- 02:47 pm, 02:54 pm, 03:27 pm

4. APML customer care - +[protected] Jan 20-09:37 am, 09:38 am, 10:44 am, Jan 26- 12:24 am, 03:32 pm, 04:15 pm.

5. Smt.Preeti Rajput APML customer care +[protected] Jan 26 - 11:25 am, Jan 36-12:25 am 2nd call

6.Apml Trichy coordinate

+[protected] Jan 15-07:03 am, 07:09 am.

In frustration I complained the same to your customer care on[protected]. . Later rather than delivering shipment to my location as per promise, your firm is asking for penalty (storage charge) which is unethical and illegal.

I have paid the full fare in the belief that you firm won’t cheat valuable customer. Not only this, I referred many of my friends also to arrange logistics with your company which is already known to your Trichy Team. I understand you very well respect the customer faith, trust which is the pillar for customer relationship & business. But now I realise that your firm is levying penalty (storage charge) on account of your people failure rather than my failure and delays.

My all the household’s items are worth very valuable - Missing or damage of any items, your firm will be liable.

Therefore, I earnestly request your immediate attention to this matter and urge you to take swift action to ensure the prompt delivery of my consignment. I understand the importance of your commitment to customer satisfaction and trust that you will prioritize this issue accordingly. I kindly request you to provide me with a concrete update regarding the status of my consignment and a firm commitment on the expected delivery timeline.

Your prompt action in resolving this matter would be greatly appreciated. Thank you for your understanding and cooperation in this regard. I look forward to a swift resolution to this issue.

Thanking you

Regards

Suraj Kumar

[protected], [protected], [protected]

Booking No - GCNOIDA[protected]
I booked my household with Agarwal Packer & mover. During the movement, truck was got accident and my household item worth Rs 59000 got damage.
I claimed to Packer & movers regarding damage of my insured housed hold items but they are offering me Rs 27000 only. They are deducting depreciation as per their choice, without giving clarification of calculation.
Further, depreciation clause was not mentioned in their documents which was provided.