Agarwal Packers & Movers — Luggage stolen by Packers and Movers ( Suspected Person Mr. Ravi Kumar PAN No. CVBPK4931J, Service TAX No. CVBPK4931JSD001 )

Address:	Kolkata, West Bengal, 700104
Website:	www.agarwalpackersoriginal.com

I, Saon Bhakta, had to shift my luggage from Kolkata to Bangalore for my job in Bangalore. As I was in Bangalore, I put my number in just dial for sake of quotes. I got 10-12 calls within a day from various packers and movers from Kolkata. Among them I got 2 calls for which callers claimed that they are from Agarwal Packers and Movers and both quoted the same amount. The numbers are [protected] and [protected]. Seeing the two almost similar numbers, I thought both are from same company. I gave my home address to collect the luggage from my parents. On 28th September, 2016, I got to know that both are from different company under bearing same name Agarwal and the person named Ravi Kumar bearing phone number [protected] had already packed and billed my luggage from my home with help of two boys holding phone number [protected]. Then I followed up with Ravi Kumar to get additional details including consignment number and tracking id which all packers and movers usually provide along with bills. Though Ravi Kumar informed of my luggage dispatch via Whatsapp he was unable to produce any tracking id and consignment number. Checking the bill for my contract, I was shocked to see some aberrant facts:
1. The bill doesn’t contain any standard consignment number.
2. The company website www.agarwalpackersoriginal.com appears fake due to following reason:
a. The helpdesk numbers mentioned in the website are always switched off.
b. The content of the website is similar to http://agarwalpackersservices.in/ whereas helpdesk number belongs to a person who has no connection with this company
c. I have mailed to [protected]@agarwalpackersservices.in and [protected]@agarwalpackersoriginal.com asking consignment number and tracking id but never got a reply.
3. All the numbers mentioned in the bill are either switched off or not valid.
Therefore, point of contact regarding this consignment is conferred on Ravi Kumar’s number, [protected] which is hardly reliable due to the following facts:
1. He never picks up the call from all of my numbers known to him
2. If I sometimes tricked him to catch on his contact number, he always gives false promises repeatedly
3. To extreme, being fed up with my repeated calls for asking date of delivery, one day he confessed: “Forget about your luggage and never call me”
4. My father had tried to find their office as mentioned in the bill. But no such office is present.
5. It has been one and half month still the luggage hasn’t arrived.
While I understand that Gunjan Chaurasia (complaint id: c1171983, mob no. [protected]) and Deepika Pandey (complaint id: c1361314 and mob no. [protected]) had already been cheated by the same Mr. Ravi Kumar and lodged complaints in your website, I fail to understand how Mr. Ravi has become so nonchalant about his fraudulent business and continues to cheat consumers again and again.
My sincere request to you would be to take stringent action against Mr. Ravi Kumar, currently holding mobile no: [protected], PAN No. CVBPK4931J, Service TAX No. CVBPK4931JSD001 to get information regarding whereabouts of my luggage taken by him and returned the same to my Kolkata or Bangalore address. Also we should try and put an end to such deception.
The scanned copies of the bills are attached herewith.