Agarwal Packers & Movers — missing consignment

I had booked goods from ghaziabad (Up) to bangalore (Karnatka) on 13th july (Wignupb114199).
At the time of booking i was promised that it will take maximum 9 days for good to reach bangalore. Even after 15 days i have no clue where the goods are. The tracking system says that the consignment reached bangalore on 28th july. But i have not received it yet. When i called your delhi office they gave me a local contact (Kumar), when i called him he said he doesn't have goods. When i called back your delhi office which is thrice - on first instance the cr said talk to bangalore they can only help and disconnected the phone abruptly, the second time i called, cr put me on hold and then the call was cut, the third time i called i was again put on hold and the call was cut.
Please let me know if you would be willing to help or should i go to the police and make a complaint.