Agarwal Packers & Movers — Vehicle/household stuff missing from 12 days : GC : 4455683

Address:

Gautam Buddh Nagar, Uttar Pradesh

This is my last and only resort to get the information from this company I have ever dealt with in my life. Hats off to you guys. This is my last experience with you ! On this negative note, let me try to narrate my story to the deaf and dumb team of yours. 1. Vehicle started on 18th July (Noida to Bangalore) 2. Tracking team under not so able leadership of Reddy Saheb kept saying that vehicle will reach on 25th July. 3. Called him on 24th, given sure shot guarantee that will reach my apartment on 25th July morning in Bangalore 4. On 25th July afternoon, after 100s of calls, I was told in afternoon that vehicle has met with accident and is impounded by the police. 5. It was told that vehicle will be released on Monday, 27th July. Nice story !! 6. With Monday and Tuesday gone, no sign of vehicle being released I was told another rosy story. Transshipment will happen on Tuesday, 28th July. 7. Meanwhile I was given no. of Mr. Jitendra (VP of some department) [protected]. He is the most customer non-centric person who doesn't have courtesy to pick-up calls. 8. But poor customer, he has no option but try again and again. Finally was told by him that vehicle has left on Tuesday, 28th July. 9. Another great story, Now came Wednesday, 29th July and I was told by tracking team that vehicle has not left.I feel bad for the VP who has not updates from hims own team. 10. On Wednesday, 29 July I was given no. of another great personality Vijay Choudhary, [protected]. 11. Talked to him yesterday, no transshipment will happen and same vehicle will move which is a different story. As per him vehicle will released on Thursday, 30 July. After repeated follow-ups no information on the vehicle being released. 12. In the meantime, our able Reddy Saheb's team has updated that transshipment has happened and vehicle has started ! 13. Someone should connect Mr. Reddy and Vijay. They don't seem to be total out of sync. Now I need the answer to following questions 1. What is the ACTUAL status of consignment !! A million dollar question for DRS Group. You guys should run a quiz contest on this 2. When I am going to get my stuff 3. Who is going to pay for the HOTEL Bills in Bangalore ?? If I don't get a reply, I will be compelled to take LEGAL route