Air India — Air india tickets purchased. Not getting refund.

Hi,

Wishing you all happy and healthy days ahead.

Inspite of my multiple requests, air india is not refunding my money.

They are only giving same answer stating basis the booking date the refund amount cannot be refunded as the booking date was before lockdown. I can avail travel dates options in future or i have to cancel (Which will not be refunded fully).

But my ask is, my travel dates was within the lockdown event and the flights were also cancelled during my travel dates.

I am providing the complete reference id for the flight tickets booked for air india through paytm.

Thank you for your time and support. I do not want to rebook as of now. I am also not sure of the covid situation in 2021. So if everything is fine i will book fresh tickets. But the fact is that the flights were cancelled and could not avail the travel as planned.

I am hoping that you would take it forward with my refund. But i want my full refund without deduction and ₹ 26, 335.00 not a small amount. And i am still paying this credit card payment till date which is adding additional burden on my monthly expenses and purchases using my sbi credit card because of this bulk amount that i have done in the month of february 2020.

E-ticket
Paytm booking id : [protected]
Booked on: 15 feb 2020 07:52 am
Amount paid : ₹ 26, 335.00

Pnr y05vh

Onward journey
Vishakhapatnam to delhi

Air india ai-452
Vtz 08:40
Sun 24 may, 2020
Vishakhapatnam,
Visakhapatnam airport

Return journey
Delhi to visakhapatnam

Air india ai-451
Del 15:00
Sun 31 may, 2020
Delhi, indira gandhi airport

So please treat this as my request to paytm through you to refund my full payment of ₹ 26335.00, back to my credit card through which i made the payment on paytm.

Regards
Somnath