Air India — Boarding not permitted

Dear Sir / Madam,

I am writing to you to raise an issue against AIRINDIA

My name is Jhony Laltenpuia, PNR Y8Z88, E ticket no. 098-[protected], date of journey 19/10/2021.From Imphal to Delhi (not boarded)

For the first time I have had a bad experience with the services of of Air India and will not forget the problems I faced thereafter.I was not allowed boarding on 19/10/2021 for my flight from Imphal to Delhi and it is really painful that the staffs at the luggage counter were unwilling to help. I was very disappointed when I asked AI staff regarding boarding another available aircraft. His response was not satisfactory and lack gesture for my concern and the same was with his colleague. Too many time I requested them that this trip is Urgent I have to report for my duty in time and why should I be denied boarding when THERE WAS TIME?? People before me and behind me were given preferences only because they have their online boarding passes. Did the staffs ever realize that I needed help the most because I was unable to bring the same?? What do you think?would I do this knowingly?? But I would say AI staffs had done something very wrong knowingly on that day. Knowingly because we have enough time left for the aircraft to takeoff and to generate a normal boarding pass with the help of my PNR or E ticket was not a impossible task.
That isn't over. I boarded AirAsia at Rs 12234. This is the only available aircraft for Delhi which was delayed and have to wait for about five hours at the airport. When it landed Delhi I missed my train for Bhopal and have to boarded indigo at RS 3584 for the next day. I do not have sleep I had waited for the boarding counter there which opened at 1 am and could not booked a hotel. After boarding luggage i went to security check in and there the man told me to go to gate no 49. I waited there but no one came and then I came to know that gate no. is change. I went all the way running hurriedly with my luggage on my shoulder to gate no 34 which is a very long way. I was about to missed if I hadn't run.

Am I responsible for all this???

Who cares if I lose? Will AI will repay my expenses (RS 22943)?? There is always no solution?

Last but not the least, one man handling one AI boarding counter is not sufficient as in my case though I came in time at the airport, the staff was unable to solve my problem so considering this, all my expenses should be returned with an apology letter from air India or like free services for equivalent amount is suggested.
Repayment for physical and mental harrasement should be considered.
I know exactly the time to take off was 1420 hours and there was indeed enough time for boarding. BUT I AM LATE. IT IS NOT BEARABLE!
I talked with other entities and they said we would allow, we would allow it's a normal case.
Gone are the days when AI repeatedly make announcement and waited for it's passengers even for a one. He/she would come in a last moment, and the staffs will not do any proper check ins and boarded the passenger into the aircraft. But on that day there was MORE THAN SUFFICIENT TIME AND I WAS NOT ALLOWED EVEN AFTER MAKING TOO MANY REQUESTS. Even after telling him that IT WAS REALLY URGENT.
Air India has done well by laying down restrictions but have broken my plans of journey taking away all my hard earned money which was my savings. And that is not enough I had been physically and mentally harassed.
Time and money is co related. AI taught me very well.
It's not the fault of a travel agent. The fault is is from AI. If the staffs have had allowed me to board at imphal I do not have to board AirAsia from imphal-delhi and would not missed my train at Delhi for Bhopal. And I really won't need Indigo in a hurry to reach my destination. THIS IS ALL BECAUSE OF AIR INDIA.

Do AI ever realize how urgent was my trip. It's not a normal man trip, because he can wait. But I am a fozi to report back for duty.And do you think that I have enough time now to make queries to get my refund? or like??
Was that task very difficult or impossible to generate a simple boarding pass when there is still enough time???
To board a luggage at the counter who do you think need a help most ? the one who have boarding pass prepared? or the one who doesn't have due to genuine unwanted reasons ? And most oftently it is not easy as well to do web check-in through online portal or from an app of a travel agent.
Can anyone justify help?? justify who should be helped??? Justify the problems I recently faced???
These things need proper investigation. I suggest to investigate the CCTV footage. From there we will know the truth, the time of my entry at the airport and why it took so long that I was left behind to be called ineligible to board the aircraft. AI lacks management. At least two boarding counter at Imphal would sort out these rush. There's no doubt, I was in time and people behind me boarded their luggages and why this I'll treatment with me??? if suppose i am not and that is not the truth, more than 45 minutes to take off the plane isn't sufficient to prepare a boarding pass on repeated request???? If I were, I would do more than 45 boarding passes in 45 minutes. There was a possibility to let me in but I was knowingly left behind and this is my painful regret because after that nothing goes well till I reach my destination.

I look forward to your prompt response on this matter.

Yours faithfully,

Jhony Laltenpuia