Air India — compensation for monetary loss due to misguidance/false information provided by air india.

Address:

New Delhi, Delhi, 110059

Last week i, along with my wife, was returning to delhi from shillon, my scheduled flights were shillong (14:50) to kolkata (16:25), 16/12/2017 from air india and kolkata (20:20) to delhi (22:55), 16/12/2017 from indigo.
My flight no. Ai 9712 from shillong to kolkata was scheduled to be depart at 14:50 on 16/12/2017 and arrival of said flight at kolkata was 16:25 same day. Due to the arbitrariness of air india and misguidance with false information, i didn’t catch my next flight from kolkata to delhi.
On 16/12/2017 at around 11:30, i received message from air india that my flight will depart late due to operational changes by one hour i. E. At 16:00 and at around 14:30 air india informed me that same flight shall now operate as guwahati-kolkata and will depart at 17:45 hrs from guwahati airport instead of shillong.
Air india has shifted us from shillong to guwahati by road and when we reached guwahati airport at around 17:30 pm, cisf security has refused to allow our entry as our flight was scheduled to be from shillong and air india has not provided any information to cisf/airport security regarding our arrival. We were forced to move from one gate to another and after requesting several air india staff we were allowed to enter. Due to all that mismanagement our flight depart from guwahati at around 18:20 and we finally reached kolkata at 20:05. Not only this when i requested air india official at kolkata airport to deliver my baggage directly to me instead of providing baggage through conveyor, they refused my request. Because of all these mentioned carelessness of air india i didn’t catch my flight from indigo.
Thereafter we had to book a flight from jet airways from kolkata to delhi that cost me 18228/- in between we had booked a hotel (Chinar hotel) for our stay and that cost me 1577/- and we also spent rs. 275/ as conveyance for to and fro from airport to hotel. For all the above air india is responsible and they have to compensate for the mental harassment and monitory loss incurred by me.
My grievances from air india are as given below:
1 sudden change of flight timing due to operational changes.
2 delay in departure of flight by 3:30 hrs.
3 mismanagement at airport after rescheduling of flights.
4 during surface transportation from one airport to another, air india didn’t provide any escort.
5 providing false information regarding departure of flight.
6 forcing passengers to travel distance of 100kms in bus for boarding the flight.
7 changing boarding airport without taking concern of passengers.
8 not providing information to the security officials of rescheduled airport.
9 air india provided me false assurances and i am feeling like cheated and mentally harrassed.
10 negligence of air india has put me into inconvenience and monitory loss.
11 for all the above air india is responsible and they have to compensate for the mental harassment and monitory loss incurred by me.

Ajay kumar
Mobile no. [protected] & [protected]
E mail id - [protected]@yahoo.co.in