Air India — Damaged Suitcase Wheel in Baggage

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.airindia.in

My parents boarded AirIndia from Hyderabad to Jabalpur on 13th Sep'16. After collecting their luggage they found that the wheel of their bag was completely damaged. Please share who is responsible for this damage. The entire bag is of no use.

Details
E-Ticket No: 098 [protected]
098 [protected]

Passenger Name: Arun Nayak and Amita Nayak.
Worth of Damage:INR 2, 500

My Contact Details
Amit Nayak
S/O Dr. Arun Nayak
[protected]