Air India Complaints & Reviews

Dear manager,

Here is my complain against one of your counter manager mr. sachin trivedi. i am 82 years age, i was traveling with my wife who is 75 years (who is a heart patient) and my grand son who is 13 years, i am 200% sure that i reached very much in time and atleast 55 before the schedule departure, but when we reached the counter mr sachin trivedi askd us to go from one counter to others and killed the time. after that he told us that we cannot travel as we are late. there are special request for two wheel chair for me and my wife. as a senior citizen it is expected to get some help from the airlines staff but very sorry say that instead of helping us they harassed us and put us in great difficulties. imagine how a 82 years old man manage to come back from airport to home.

Below are my booking details, i would expect a reply from your organisation and ensure that senior citizen should get some privilege while they are travelling.

Travelling from hyderabad - kolkata.
Booking reference no : h1rhz
Travelling date - 4th october 2016.
Departure - 6.00 am.
Passengers
1. murari mohan adhya - ticket no 098 [protected]
2. aparna adhya - ticket no 098 [protected]
3. aditya sengupta - ticket no 098 [protected]

Best regards

Murari mohan adhya.

Sir,

I am complaining regarding my ticket Cancellation amount.
Date of flight 30 sep 16
Flight no AI 101
Flight from Mumbai To delhi (time 09:30pm)
Ticket no[protected]
Customer name Mahender Singh
Register mob no [protected]
Ticket amount 2870 (Incisive all tax)

Day from 30 Sep around 8:55pm I am at Mumbai airport Terminal 2 for boarding flight but air India executive said you are late and now they not allowed for boarding so I said ok you can book my next flight so during that time I am call customer care no. and request for cancel my flight (ticket no[protected] so air India customer care executive given assurance over call and confirmed refundable amount Rs.870 but next day ( 01-oct-2016) again I was called and booked fresh ticket so again I was tried to cancel my old one ticket for cancel and as per telephonic conversation with customer care executive I was shocked his confirmed me refundable amount is Rs. 1184. after boarding with my fresh ticket next day 02-Oct-2016 again I am called on customer care for my old one ticket cancellation customer care executive one told me refundable amount is Rs. 1184 and transferred call on processing department and there executive told me this ticket amount not refunded.

Air India customer care executive and Mumbai airport executive who is entered my exit entry at departure gate no 3. they all are so irresponsible and for customers convenient and helping / Support levels is negative as per my last three days experienced. I was mentally disbursed as per continuing wrong communications msgs from last two days. My personal advise for all never tired to choose Air India flights. Even also my given my reviews for this incident happened with me. Kindly download my last two days telephonic conversation with customers care which is recorded for quality purpose by them.

My request please take necessary action .

I was scheduled to travel by flight of air india flight no ai 9617 on 02 july 2016 with ticket no 098-[protected] from new delhi to jabalpur (Mp) which got cancelled due to some reasons. On the same day airlines authorities got the ticket cancelled at ticket counter itself i. E. New delhi and it was conveyed the amount of ticket would be refunded within 24 hours. It has now been three months air india has not returned any money. Amount of ticket is about rs 6042. Request, kindly instruct air india for immediate refund of the amount.

This is with reference to ticket no. - 098-[protected] booked on 26th july, 2016.

At the time of booking i have selected the flight ai 628 from nagpur to mumbai. The flight was scheduled to depart at 8.00 am dated 28th july, 2016.

However after making the payment i was surprised to see that the reservations were provided in a different flight i. E. Ai 630 which was scheduled to depart from nagpur on 09.05 pm.

In-spite of the fact that i have selected proper flight for booking, i got booking in some other flight due to system fault.

I communicated the same to your customer service department; the representative named 'aarti' after discussion with her senior provided me a solution to re-book a fresh ticket in the desired flight as according to them rescheduling was not possible for the flight. Further they mentioned that once i am done with the re-booking, i should inform them with the revised ticket number and flight details and in return they committed to refund the entire amount for ticket no. - 098-[protected].

As suggested i have made a fresh booking for my travel. The ticket number for the new itinerary was 098-[protected].

As per their commitment, i requested them to cancel the booking of ticket number 098-[protected] and refund the full amount.

However till date no payment is received in my account.

After waiting for a month i. E. Till september 03, 2016 i communicated this to service center, but they claimed that they have processed the refund on 27th july, 2016 itself, however no amount is credited in my account.

Also i have demanded air india for utr number or any other bank transaction details so that i can trace the payment status or can check with my bank officials for more details, but the customer service is unable to provide any info.

Request to kindly launch an official complaint in this regards..

I'm Preetha Gomathy Amma Ramakrishna Kone, I traveled from Birmingham to Delhi on 22nd Sep 2016 international flight no.AI 114 time 9.30PM from Birmingham, Seat No.38F .After entering, they didn't providing refreshing towel.after that they provided dinner, not at all good.my main issue is this
AFTER SERVING DINNER NEARLY AFTER 30 MINS I FELT THIRSTY AND SWITCHED ON SERVICE LAMP AND WAITED FOR 15 MINS, BUT THEY DIDN'T RESPOND AT ALL.AGAIN AFTER ONE HOUR AGAIN I ON THE SERVICE LIGHT, NOW THEY STARTED SERVING WATER FROM ONE END AND I HAVE TO WAIT UNTIL THEY COME TO MY ROW.BY THAT TIME I WAS ALMOST DEHYDRATED.I waited for nearly 2hours for a cup of water.MOST HURTING THING IS THE ATTITUDE OF THE HOSTESS, when i asked her why this much of time, she started arguing with me.The worst service I have seen so far.I suffered a lot for ONE CUP OF WATER.

Dear sir, i took the service of your esteemed carrier to travel from csia mumbai to jfk new york to tampa fl. The connecting leg of the journey at usa was by delta air lines. It's been more than 24 hours my baggage is undelivered. Please take necessary action urgently else i will be compelled to take legal action as i'd recommend the case as negligence of service.
References:
Air india flight ai101 etkt:[protected]c1
Delta flight dl4117 etkt: 1 098 [protected]
Baggage information: file ref: tpadl56721 case: delayed baggage delivery
Traveller: arnab chatterjee

I am a frequent flier having id as[protected] and was to travel by AI658 from Mumbai to Delhi today but reached at 1620 hrs at the counter due to traffic problem. The counter Manager Bharti mam was requested to allow boarding but she dint listen and behaved rudely and sent me to reservation counter where I requested to allow me to travel by next flight AI144 on the same ticket but he issued a fresh ticket and no body gave ears. This was an official journey and fare, if not refunded, would have to be borne by me personally. So, it is requested to refund full amount of my ticket with PNR JMGHJ as a special case as I am travelling from next flight and had no intention for cancellation.

Booked Ticket in AI-9627 (PNR Z3KQJ) for 17th jun 2016 by Via.com & canceled directly in Air India on 14th Jun. Via.com needs Signed endorsement copy. via.com is not contact you directly. I am fail to understand why I should provide that document to Via.com. Please arrange to provide all required document to via.com on top most priority. via booking reference number FMN1PSK4PRW.

Flight no 9I815 on 04 Nov 2015 from Delhi to pantnagar got cancelled due to operational reasons .we were assured money will be credited in account automatically but nothing had happened on ground.
Details are:
1. Ticket No:[protected]
2. Name: Salil Joshi
3. Fight: 9I815
4. Date : 04/11/2015
5. Route: Delhi to Pantnagar
It is requested to look into the matter.

The manager (catering)

Sir,

We have boarded ai 488 flight from poratblair to delhi via vizakapatnam on 19th instant. during the sector portblair-viz. a small box containing a fruity and two piece sandwich was served. however in the next sector instead of serving full meal. again the same meal was served showing inability by the head crew amrita that air india has provided us only this food. it is very pain to see by all the passengers that for such a long (about 5 hrs.) flight such type of meal is being served by a national agency. a no. of passengers were travelling with small kids. a few passengers has also given a written complaint to the crew head. we are also charged for the full meal whereas the same has not been served. i hope some action and reply must be given.

Regards

Ashok dhawan
Seat no., 7d
M: [protected]
Email. [protected]@gmail.com

Please be informed that me & my wife bela rampal were booked in flight ai-116 on 8th september 2016 from london to delhi.
Without any intimation to us we were confirmed in ai-112 which eventually brought us to delhi 9 hours latter.
The delay caused us undue stress in london on 8th september 2016.
We request you to kindly compensate us as per the europa. Eu guidelines for the delay & misinformation
Rakesh rampal
[protected]
E-mail: [protected]@gmail.com

I have booked an air india flight with airline pnr YPC4Y and it your website it is clearly mentioned as 25KG allowance when travelling Domestic.

I am travelling here from Vishakapatnam to Hyderabad which is indeed domestic and now you guys are saying that this is not an air india flight and is a shared flight with some other company and have to pay excess baggage fine.

I cannot even cancel the ticket due to this issue as I am being charged 2000rs per ticket for cancellation.

Why are you charging me extra while in our website it is mentioned 25KG checkin allowance in domestic flights. How would i know at booking that it is a shared flight.

This is completely wrong.

I travelled by AIR INDIA flight No. AI 349, (Seat No D27) on 30th August 2016 from Shanghai and arriving at New Delhi on 31st August.

During the flight the Air hostess asked me for meals choice . I asked for Veg. meal.
The meal was marked Veg. I had eaten a few spoon of Rice with green peas. I put a spoon full of the served vegetable in my mouth . I vomitted back in the tray realising that it is not vegetable.

I called the Air hostess and asked what is this.

Her reply was 'sorry sir . This is non veg. meal but marked as Veg meal. Today quite a few Non Veg Meals have been marked as Veg Meal'.
I refused her offer of another meal after having vomitted twice.
I am total Vegetarian and was in state of shock of what I have eaten.
During the whole flight I was very upset. I did not eat anything.

How irresponsible is the Staff of AIR India and the Catrer.
Will this happen in Europe or USA.
Whose fault is this .
The staff was aware of the mistake in Lavel marking even then they did not make any effort to check the meals.
Non of the senior members of crew bothered to give any explaination.

While geting off the plane I asked one member of staff that I want to make a complaint. I was directed to a Sikh Officer. I did not ask his name.
I explained the whole incident to him and also told him that I want to make a complaint about the served meal.
He told me that he has noted my complaint and he will take action.
I asked him how I will know that you have taken action against the erring staff and the Caterer .
He scribled my name and mail ID on a piece of paper and assured me that action will be taken . Copy of action taken will be sent to me.

It is about 3 weeks now . I have not heard from AIR INDIA and the officer whether he has forwarded my complaint and what action is being taken.

SK BHALLA

My parents boarded AirIndia from Hyderabad to Jabalpur on 13th Sep'16. After collecting their luggage they found that the wheel of their bag was completely damaged. Please share who is responsible for this damage. The entire bag is of no use.

Details
E-Ticket No: 098 [protected]
098 [protected]

Passenger Name: Arun Nayak and Amita Nayak.
Worth of Damage:INR 2, 500

My Contact...

I have been a member of flying returns for 10+ years but never had the online account.

Now I need the online account to book and redeem. It's a simple matter of getting ID and password but their website doesn't help (it cannot enable existing accounts, only for brand new account).

When called the center in May, they asked me to send a mail to flying-returns.[protected]@iclployalty.com with id/address proof. I did so...

Dear Sir/ Madam,

I had booked a parcel containing 2 bags vide AWB No.[protected] Dated 25/08/16 from Mumbai to Imphal . However only one bag reached the destination when my brother went to collect the same and he had been informed that one bag got misplaced and could not be located. After continuous persuasion and contacting your staff ( Ms. Radha) at Mumbai Airport the airlines located the bag and handed Over to my brother on 12/09/16.
Upon opening the bag it was noticed that valuable dress materials meant for marriage ceremony were missing from the bag. Due to which I had to suffer a heavy loss and this ruined my sister's wedding celebration too.
We therefore request you to initiate appropriate action on those people who are responsible for this act and compensate me for my loss and mental agony and loss of dignity.
Airway bill copy is attached herewith for your kind information.

Hi, This is Yogesh with flight PNR HLE7M Air India for Bengaluru to Mumbai on 13th Sept 8:35AM. Due to the imposed curfew in VijayNagar, Rajaji Nagar and few other parts of Bengaluru i am unable to travel to airport. I stay in magadi road Vijay nagar which is very sensitive area. Taxis and buses are not operational so i cannot travel. I called up Air India customer care on 12th Sept 23:00 and again in the morning 7AM 13th sept asking for update. I was told that told that flights are operational and passengers can come at their own risk. This is completely irresponsible behaviour from AirIndia. I asked for cancellation and rebooking of flihht for later date/time but i got a standard response- standard cancellation /no show policy applies and there is no refund. How can one travel when there is curfew imposed by government? I need full reimbursement of my ticket charges. Please help.

Thanks,
Yogesh

Sub: Non receipt of Baggage
Dear Sir/Madam
I am a frequent flyer of Air India and have traveled from Sharjah(UAE) to Trivandrum on 09th Sept 2016 at 12.05 AM by Air India flight No.AI 968 and reached at Trivandrum at right time of 05.55 AM.As usual, passengers including me were waited for more than 1 hr and till the last over sized baggage comes. Then surprisingly some baggage handling staff (Sats) informed that some of the baggage offloaded at Sharjah International Airport. But they couldn’t give any proper reason for the same. They assured that the baggage will get on the next day by the same flight. As per baggage handling authority’s procedure, they have filled some forms and taken signature also for the non receipt of the baggage. They have assured that they will update the status of the baggage and provide a telephone number to contact them in this regard. But on the next day neither they have informed nor answered my calls for the updated status of my baggage. At last by 4 PM I went directly to baggage authority’s office at Trivandrum airport. But they said that they are helpless in this regard and to wait still the baggage comes from Sharjah. Because as per them they don’t have any authority to ask the reason for the keeping of the baggage at the Sharjah Airport and are forced to do what Air India authority wants to do. But they again assured that will get the baggage tomorrow (11.09.2016).But still now no updated information from their side.
The said baggage of mine contains some necessities and gifts for the festival of the Bakrid (Eid) which will celebrate on tomorrow 12.09.16.
Apart from all this the same baggage may be kept on the hottest climate of Sharjah Airport and the items kept in the carton pack may get damage also. Then,
i) Who will take responsibility for the loss due to the damage of the items?
ii) Who will take the responsibility for the tension suffered by whole family including my kids?
iii) Who will take the responsibility for the spoilage of my limited days of vacation?
Moreover still now nobody can give clarity when I can get the baggage. I am really upset, hopeless and lost my spirit of the short holidays also.

Dear sir,

I would like to inform you that i have booked (Online as a guest) two nos. Air ticket from chennai to kolkata travel date 06.08.16 vide pnr ref no. Ynxj9 (Ticket ref no.098-[protected] and 098-[protected]) with mentioning that wheel chair required. But air india authority of chennai airport not allowed my guest to board the flight due to non availability of fit –to-fly certificate for which neither we have any idea nor i have been informed while booking of ticket with choosing wheel chair facility option at the time of booking the ticket. The airport authority of air india at chennai mark in our ticket for 100% refund. My parents got harassed and finally they travelled by indigo airline by on spot booking of ticket and we were surprised that they had provided us wheel chair happily without asking any fit to fly certificate.

Thereafter, i had talked to call centre for processing of refund and then he informed me that my pnr has been already updated by chennai airport authority and i have to send a mail to e-commerce along with scan copy of ticket marked as 100% refund and accordingly i have send the mail to ecommerce dated 07.08.16.

After a long follow up with call centre and ecommerce i have got the refund of rs.1, 218 /- only against my total claim of rs.10, 120 (I. E. 100% of ticket).

I had talked to call centre and give mail to e-commerce but not getting any positive response for not giving me 100% refund of my ticket.

I hereby enclosed the unused ticket with marked as 100% refund by airport authority for you perusal and request you advice us how to settle my claim of 100% refund along with compensation for mental and physical harassment and for delay of payment.

Boarding pass of the journey performed by indigo airlines due to harassment caused by air india is attached herewith for your kind reference.

Regard

Gp saha

Cont. No.[protected]

RS/001/IA 18 Feb 16

To,

The Director General Civil Aviation
(for Manager Ticketing Division/ Commercial Operations)
(E-mail : del.[protected]@airindia.in)
New Delhi

The General Manager
(Air Tickets Cancellation/ Refund Division)
(E-mail : [protected]@gmail.[protected]@airindia.in)
Air India, Port Blair

REFUND OF AIR FARE ON CANCELLATION OF AIR TICKETS FOR JOURNEY
FROM MUMBAI TO JAMNAGAR AIR INDIA FLIGHT AI 647 ON 08 DEC 15

1. I, Assistant Commandant Rahul Sharma (1036-D), Identity Card No. 002304 a permanent incumbent of Indian Coast Guard an armed force o[censored]nion of India under Ministry of Defence and presently appointed at ICG Station Okha, District Devbhumi Dwarka (Gujarat) humbly submit the following for your consideration :-

(a) I was to attend a seminar at Port Blair on 4-5 Dec 15, accordingly due to short notice for movement and my office located at an extreme corner western coastal line of India a remote location, I booked my Air India Flight tickets for journey from Jamnagar to Port Blair and back as per the notified scheduled of AI flights to ibid destination as follows :-

(i) For journey from Jamnagar to Port Blair through Nita Overseas Travel Agency Jamnagar for the scheduled flights from Jamnagar to Mumbai/ Mumbai to Chennai & Chennai to Port Blair on 01/02 Dec 15.

(ii) For journey from Port Blair to Jamnagar through Andaman Jyoti Tours & Travels, Port Blair for the scheduled flights from Port Blair to Chennai/ Chennai to Mumbai & Mumbai to Jamnagar on 07/08 Dec 15.

(b) As per the planned movement I boarded AI flight AI 648 from Jamnagar and reached Mumbai at 1530 hrs on 01 Dec 15, thereafter for Chennai I boarded Air India Flight AI 094 at 1730 hrs on 01 Dec 15, however, the said aircraft was not permitted to land at Chennai Air Port view flooding/ water logging at Chennai Air Port due to Heavy rains on 01/02 Dec 15. AI Flight 094 return back to Mumbai Air Port on 02 Dec 15 at 0430 hrs after technical halt at Hydrabad, seminar was also cancelled for the same reasons as all CG Officers from main land got struck at many places.

Contd..2
2
(c) After final decision by the Air India authorities for cancellation of all flights to Chennai and cancellation of seminar, requisite orders for cancellation of Air Tickets for remaining part of journey with full fare refund was obtained from Air India Office at Mumbai on 02 Dec 15. On production of these cancellation orders amount of refund has been received for all schedule of flight journey ‘except for schedule movement from Mumbai to Jamnagar Ticket Number[protected] for AI flight AI 647’ (copy of cancellation order for the said schedule of movement is enclosed herewith) for ready reference.

(d) Since the movement was on an official tour, thus, the amount drawn as TA advance in question has already been deposited to the Government by me within the specified time frame through MRO including amount of the non-refunded Air Ticket for schedule movement from Mumbai to Jamnagar Ticket Number[protected] for AI flight AI 647’ (copy enclosed) to avoid recovery with penal interest.

2. It is pertinent to mention here with concern that despite repeated requests by the Andaman Jyoti Tours & Travels, Port Blair for refund of an amount of Rs. 10, 256.95 towards the cost of Air Ticket for schedule movement from Mumbai to Jamnagar Ticket Number[protected] for AI flight AI 647’, it is evident that the amount has not been refunded/ credited into the account of Andaman Jyoti Tours & Travels, Port Blair so far.

3. In view of the above foregoing, I humbly request your good office to kindly review / pursue my case at appropriate level and initiate necessary action for refund of Rs. 10, 256.95 cost of Air Ticket on account of cancellation for schedule movement from Mumbai to Jamnagar by Air India flight AI 647 owing to natural calamity Air Ticket Number[protected].

4. Thanking you in anticipation.

Yours faithfully,

Sd/xxx
(Rahul Sharma)
Asst Comdt
Indian Coast Guard

Enclosure: As above

Copy to :-

Andaman Jyoti Tours & Travels
(E-mail : [protected]@travelinformail.com)
Port Blair