Air India Complaints & Reviews

I booked air india ticket from jammu to chennai on 5th Dec .. payment is debited 8835.0 and ref no.[protected], but i didn't get my ticket ..now i wanty refund as soona a possible.

I booked air india ticket from jammu to chennai on 5th of Dec my payment is debited 8835.0 ref id [protected], but i didn't get my ticket ..now i want my refund as soon as possible.

Hi there,

This complaint is against Air india's unprofessional behavior at Delhi Airport Service desk for not taking responsibility and not compensating for their delay.

My original flight was from Melbourne to Delhi, (UL 605 & UL191), on 4th Dec 2022, via change over in Colombo, but the flight from Colombo was cancelled and the new flight given was Air India(AI284), for Colombo to Delhi.

As I had to go even further and had another flight booked from Delhi to Amritsar with gap of 4 hours after the initial flights, but the the cancellation messed up my plans.

The new flight was supposed to fly at 2:40 5th Dec, 2022 from Colombo and suppose to land me in Delhi at 6:00, according to which I should still have 2 hours for getting the next flight.

The Air India also got delayed by more than 45 mins which started flying at 3:15 instead of 2:40, and landed me in Delhi at 6:45 instead of 6:00, which means I had only 15 min to do my immigration, get my luggage and go to Vistara domestic flight to do my baggage drop. trying hard requesting everyone at so many checkpoints and breaking the queues, I reached at Vistara counter at 7:20, where they refused to take my luggage as they had closed the counter. they asked me to talk to Air India staff but Air India didn't take their responsibility,

The person sitting at Air India service desk told me we can't help you and gave me excuses about the flight delay . As owned by Tata Group now, I thought I was in good hands. The lady at service desk at Delhi airport Air India counter said the flight is only 15 mins late, and we can't do anything to help you . She even said nobody can do anything. She was not even listening to us. I think that was harassment and very unprofessional.

Having that response I was really upset and stressed, but had to continue my journey with my wife. After asking few people, we managed to get a bus and had to sit for another 8 hours, after long flight and mental stress, to reach my destination.

Because of first flight cancellation and delay in second flight I had problems and missed my flight from Delhi to Amritsar, with frustration and mental stress, which continued even in the bus until reached home.

I should be compensated for all the problems I had due to this.

Regards,

Bupinder Singh

On 1st Dec"22, I booked a flight though an agency for Leh-Delhi Route. But the rate difference were too high i.e Rs.33, 267/-. Normal Rates for this route are around Rs.5, 000/-.

Phenomenally High rates are found for Air India Flight Tickets on Route Leh-Delhi. It is extremely difficult in situation where these rates are reaching levels above. Ministry of Civil Aviation should look into this matter as this may lead to Black Marketing.

I had tried to book airindia flight tickets online and made payment of Rs.7675 through SBI UPI to Air India bill desk at 11.47 am, but tickets are not booked and amount has been deducted from my account. kindly refund the amount as soon as possible or else i would have take strict actions towards billdesk.com and complain about it in consumer forum. Hoping for a reply soon.

This is to inform that i had tried to book a flight ticket with following details from air india website:

Name of passenger - Dr. Sanju Singh
Date of travel- 16.12.2022
Passenger email id- [protected]@gmail.com
Passenger mobile no.- [protected]
From - New delhi
To - Guwhati
Payment of Rs 5440 was successfully made and deducted though BHIM UPI (Id no - [protected]@upi). BHIM upi transaction detail and my bank transaction detail (HDFC bank) are attached below.
Despite of payment deduction, ticket was not done and no detail came. Still money has not been refunded back.
Request you to refund the total amount into the same account from where payment was made.
My details:
My Name - Siddharth
Email id - [protected]@opali

Hi Team,

I had three passages and one infant boarding flight AI0864 on 27th Nov 2022. All the passengers had opted for paid seat and booked in advance. The air India staff changed the seats on purpose saying that those seats are already booked. All the three family members were given different seats. This is pathetic considering you split the entire family with a 2 months child. Not allowing them to sit on the seats which...

To whomsoever it may concern,

I travelled thru air India flight Flight number :AI 126 Dated :Oct 5, 2022 from Chicago to New Delhi with 1 checked bag.
I checked with Air India staff at the airport at Air India counter on my way out about the number of checked bags allowed on my return ticket.
They checked my eticket and confirmed that I can travel check in 2 bags without any charge.
However on my travel date:Oct 19, 2022 Flight # AI 127; when I arrived at the air india counter to drop 2 of my bags and collect boarding pass I was told that I can check in only 1 bag, I have to pay for second bag. I was directed to another counter to pay for 2nd bag. The staff at that counter could not show me any statement or condition where air India started about charges for 2nd bag. They completely ignored the oral statement given by Air India staff provided earlier.
I was charged Rs. 25, 100(receipt attached).

I am extremely disappointed and frustrated for the unexplainable amount that has been ripped off by Air India.
I demand a proof of written policy or reason explaining on what basis and why was I charged the above stated amount or how was the amount calculated. kindly provide as mucha s details possible so I can proceed with my local authorities in Ohio, USA for action if not resolved by Air India.

Attached documentation:
1. Receipt of 25, 100
2. Boarding passes
3. Checked in bag tags

Sincerely,
Ekta Gandhi

Booked flight ticket from Jodhpur to Delhi on 19 November 2022. Money debited from my account but didn't recieve any confirmation email. When I called air india customer care, they told that the PNR number have been generated and I will get confirmation email within 2 hrs but now my ticket have been auto cancelled.
Booking details are as follows:

Passenger Name: Sunidhi Singh
Passenger email id: [protected]@gmail.combr...

My mother's travelled to Bhubaneswar from SFO, USA via Delhi in AirIndia(AI 174). She's reached at Delhi is on Nov 14th at 3.30PM. We requested for wheel chair and its approved by AI also. couple of wheel chair people came and demanded Rs 10, 000/- or $100/-. Many senior citizens refused to pay. So all the wheelchair employees left the senior citizens alone. My mother some how requested some one and he took the money and left in mid of the...

Hi Team

My sister Farah Deeba travelling from Patna to Amritsar with Air India Flight No. AI0408 on 21 Nov22 PNR No.5VYM8A was overcharged for excess Baggage weight as mentioned in Air India website for every extra KG is 600 plus GST but she was charged 3700 RS her Baggage weight exceeds 3KG more.

Need your kind support that Air India should justify this overcharged and on what basis.

Sadef Anwar//
[protected]

We prefer to fly with Air India but the services given by the ground staff makes us to rethink about coming back to Air India
Flight AI905
Dxb to maa
Senior citizens allocated the last row seats making them walk all along the flight to thrir seat
No common sense in allocating seats
My mother who is unable walk has been made to strain herself to the 30th row of the flight where in checkin was made earlier by 8.30 at airport in dxb. They don't have a common sense while allocating the seats or the system programmer did'nt have the common sense?

Hi
My name is Amit
i booked my wife and son ticket from air india,
DATE- 9/4/2022
AI 904
DUBAI TO INDORE
E TKT=[protected]/[protected]

I m asking refund for this ticket, since April only
i called them 10 times. chat 6 time and email more then 8 times
all the time they say they are working on this your money will come soon.
Now 6 month finish still waiting...

We booked flight for my family of 5 people with Air India for travel on 6/11/2021 from chicago to vijayawada. The airlines canceled the trip due to covid restrictions and they announced the amount will be refunded in full. But the amount was never refunded. The total amount that need to be refunded is $5389.25.
Called the customer service many times. Sent emails and raised many complaints. The air line says the amount was refunded,...

From: Air India
Sent: Sunday, 13 November 2022, 12:52
To: vijay.[protected]@hotmail.co.uk
Subject: Re: COMPLAINT OF NO INFLIGHT ENTERTAINMENT

Dear Vijay,

Greetings from Air India!

Thank you for your feedback.

We deeply regret the inconvenience caused to you during your flight with us. This isn't the experience we expect for our guests who fly with us. Our endeavor...

I booked Air India tickets SINGAPORE TO UDAIPUR (Singapore to Delhi & Delhi to Udaipur) on 4th May'2022. Air India cancelled one of my flights (Delhi to Udaipur) due to which I had to cancel the entire ticket. When I spoke to one of the customer service representatives, the lady told me she can cancel the ticket and I will get my FULL refund (I have the voice recording). She then cancelled my ticket (27th May) and I was asked to fill up the feedback form .I received only a partial refund (SGD 779) instead of full refund(SGD 1179) with no explanation why $400 had been deducted as the flight was cancelled by Air India itself. I have been chasing them for almost 6 months and yet there has been no update. Every time I speak to their representative, they write a note to the refund department and still no action has been taken. Can you plz help me to get my remaining $400 back?

We booked the tickets from the Air India website on 13 April 2022.
At the time of booking the infant (Riya Sharma) was added as a child by mistake. I immediately called the Air India customer care executive. He canceled the ticket for the child Riya Sharma[protected] and the customer care executive added the infant from the backend.
However, he did not issue the ticket number for the infant.
He asked me to go to the airport counter directly on the travel date and pay 56 Euros at the counter and get the ticket number issued for the infant.
However, when we reached the airport on the travel date, that is 13 August the Air India executive refused to issue the ticket for the infant and he asked me to rebook the ticket for Manisha Marwah and Riya Sharma separatöy.
We had to pay additional 1238 Euros on the day of travel from Germany to India. We had to pay twice for the same journey. First, we made the payment of 771 Euros for our flight ticket from Germany to India at the Air India website, and then on the day of travel due to confusion among the staff of Air India at Frankfurt airport we had to pay additional 1238 Euros at the airport counter to be able to travel to India.

The Air India team has not processed the refund for my ticket.

PNR number: Y6MC7

1. This is to bring your notice that I directly booked 2 Alliance Air ticket in the name of Mr. Sanjiv Dewan and Mrs. Meera Dewan, sector Delhi to Shimla for 27th Oct'2022 PNE reference no. E743QV on 24th Oct'2022 at 10.45AM and paid Rs. 24, 000/-.

2. At 14.50 on 25th Oct'2022 I have received attached mail and msg from Alliance Air office that the flight number 91823D cancelled.

3. Since I had to go to Shimla for an important meeting I rebooked Delhi-Chandigarh through INDIGO Airline for same day (Ticket and Web confirmation attached) and we have called Alliance Air call centre for refund of total amount paid at 18.40 in the evening.

4. Alliance Air refunded me only Rs. 16, 300/- and actual paid by me Rs. 24, 000/-. difference of Rs. 7, 700/- deducted. Would appreciate if you could please help to advise me how I will get Rs. 7, 700/- balance and my inconvenience and rebook ticket of Indigo cost Delhi to Chandigarh and Chandigarh to Shimla by road.

All this process of cancellation which to date has taken 11 months I have been informed that cancellation fee is £300 for the two o[censored]s, also that both our tickets would be refunded by air India. They are informing me that the refund has been sent, I have received the equivalent of one ticket, although when requested the transactions ID the amounts sent and date I have been informed that they are not allowed to send via E mail? I find this strange as the booking and tickets are sent by e mail. Bank have requested these numbers to search their system. I have worked out that I am £800 short of a refund. I was told by customer care there was two amounts to be refunded both over £709 plus each, all of a sudden this is being denied to be refunded. Apparently this is a very common occurrence for Air India!

Only one ticket refunded of two tickets refunded.
I was told in September that only one ticket feed back had been completed. Two amounts of money over £700 each should be refunded only one received.
Contacting customer care ( who don’t care) where I have been informed the claim is being processed, to it had been repaid.
This has caused a lot of stress as Air India will not tell me the amount that has been repaid or the ARN numbers. One refund received in September2022