Air India Complaints & Reviews

We prefer to fly with Air India but the services given by the ground staff makes us to rethink about coming back to Air India
Flight AI905
Dxb to maa
Senior citizens allocated the last row seats making them walk all along the flight to thrir seat
No common sense in allocating seats
My mother who is unable walk has been made to strain herself to the 30th row of the flight where in checkin was made earlier by 8.30 at airport in dxb. They don't have a common sense while allocating the seats or the system programmer did'nt have the common sense?

Hi
My name is Amit
i booked my wife and son ticket from air india,
DATE- 9/4/2022
AI 904
DUBAI TO INDORE
E TKT=[protected]/[protected]

I m asking refund for this ticket, since April only
i called them 10 times. chat 6 time and email more then 8 times
all the time they say they are working on this your money will come soon.
Now 6 month finish still waiting...

We booked flight for my family of 5 people with Air India for travel on 6/11/2021 from chicago to vijayawada. The airlines canceled the trip due to covid restrictions and they announced the amount will be refunded in full. But the amount was never refunded. The total amount that need to be refunded is $5389.25.
Called the customer service many times. Sent emails and raised many complaints. The air line says the amount was refunded,...

From: Air India
Sent: Sunday, 13 November 2022, 12:52
To: vijay.[protected]@hotmail.co.uk
Subject: Re: COMPLAINT OF NO INFLIGHT ENTERTAINMENT

Dear Vijay,

Greetings from Air India!

Thank you for your feedback.

We deeply regret the inconvenience caused to you during your flight with us. This isn't the experience we expect for our guests who fly with us. Our endeavor...

I booked Air India tickets SINGAPORE TO UDAIPUR (Singapore to Delhi & Delhi to Udaipur) on 4th May'2022. Air India cancelled one of my flights (Delhi to Udaipur) due to which I had to cancel the entire ticket. When I spoke to one of the customer service representatives, the lady told me she can cancel the ticket and I will get my FULL refund (I have the voice recording). She then cancelled my ticket (27th May) and I was asked to fill up the feedback form .I received only a partial refund (SGD 779) instead of full refund(SGD 1179) with no explanation why $400 had been deducted as the flight was cancelled by Air India itself. I have been chasing them for almost 6 months and yet there has been no update. Every time I speak to their representative, they write a note to the refund department and still no action has been taken. Can you plz help me to get my remaining $400 back?

We booked the tickets from the Air India website on 13 April 2022.
At the time of booking the infant (Riya Sharma) was added as a child by mistake. I immediately called the Air India customer care executive. He canceled the ticket for the child Riya Sharma[protected] and the customer care executive added the infant from the backend.
However, he did not issue the ticket number for the infant.
He asked me to go to the airport counter directly on the travel date and pay 56 Euros at the counter and get the ticket number issued for the infant.
However, when we reached the airport on the travel date, that is 13 August the Air India executive refused to issue the ticket for the infant and he asked me to rebook the ticket for Manisha Marwah and Riya Sharma separatöy.
We had to pay additional 1238 Euros on the day of travel from Germany to India. We had to pay twice for the same journey. First, we made the payment of 771 Euros for our flight ticket from Germany to India at the Air India website, and then on the day of travel due to confusion among the staff of Air India at Frankfurt airport we had to pay additional 1238 Euros at the airport counter to be able to travel to India.

The Air India team has not processed the refund for my ticket.

PNR number: Y6MC7

1. This is to bring your notice that I directly booked 2 Alliance Air ticket in the name of Mr. Sanjiv Dewan and Mrs. Meera Dewan, sector Delhi to Shimla for 27th Oct'2022 PNE reference no. E743QV on 24th Oct'2022 at 10.45AM and paid Rs. 24, 000/-.

2. At 14.50 on 25th Oct'2022 I have received attached mail and msg from Alliance Air office that the flight number 91823D cancelled.

3. Since I had to go to Shimla for an important meeting I rebooked Delhi-Chandigarh through INDIGO Airline for same day (Ticket and Web confirmation attached) and we have called Alliance Air call centre for refund of total amount paid at 18.40 in the evening.

4. Alliance Air refunded me only Rs. 16, 300/- and actual paid by me Rs. 24, 000/-. difference of Rs. 7, 700/- deducted. Would appreciate if you could please help to advise me how I will get Rs. 7, 700/- balance and my inconvenience and rebook ticket of Indigo cost Delhi to Chandigarh and Chandigarh to Shimla by road.

All this process of cancellation which to date has taken 11 months I have been informed that cancellation fee is £300 for the two o[censored]s, also that both our tickets would be refunded by air India. They are informing me that the refund has been sent, I have received the equivalent of one ticket, although when requested the transactions ID the amounts sent and date I have been informed that they are not allowed to send via E mail? I find this strange as the booking and tickets are sent by e mail. Bank have requested these numbers to search their system. I have worked out that I am £800 short of a refund. I was told by customer care there was two amounts to be refunded both over £709 plus each, all of a sudden this is being denied to be refunded. Apparently this is a very common occurrence for Air India!

Only one ticket refunded of two tickets refunded.
I was told in September that only one ticket feed back had been completed. Two amounts of money over £700 each should be refunded only one received.
Contacting customer care ( who don’t care) where I have been informed the claim is being processed, to it had been repaid.
This has caused a lot of stress as Air India will not tell me the amount that has been repaid or the ARN numbers. One refund received in September2022

Dear Customer Service,
I had booked my original ticket number 098 [protected] PNR Number: JGL27B Frankfurt – Delhi – Frankfurt for 2 PAX Mrs. Shellika Seth and Ms. Aalisha Seth. Subsequently I had put an online bid on the 16th of July for upgrade of the return segment on the 2nd of August which was accepted for EUR 580 for each passenger and I was charged EUR 1060.00.
However, at the last minute on the 1st of August I had to change the date of travel, due to a family condition as my mother’s health had deteriorated, and called up the call center. The agent told us that since we had already been upgraded we can only change the ticket in the same class i.e. business class and will have to play the fare difference and the online upgrade price will not be taken into account. I was also informed that I could contact the web customer service to request for the refund of the online upgrade bid price for the original ticket.
Now I am in a situation that I have paid Eur 580 per passenger to upgrade one-way flight and then I have been charged fare difference of INR 44, 444+7310 per passenger to change the date and this on top of the original ticket price of EUR 830.68 per passenger for an economy return flight.
I have contacted several departments through emails to request for a refund of the upgrade bid price and have received a negative response on 18th August 2022 citing point no.8 of the “Air India Online Upgrade Terms & Conditions" which mentions that the online upgrade price will not be refunded.
While I understand and acknowledge the T&C but since I had to change the date of travel, either the upgrade price should have been considered while calculating the fare difference or any excess / duplicate charges levied upon me should be refunded.
I respectfully urge you to please look into this matter and help me to get justice through appropriate refund.
Many thanks
Respectfully yours
Shellika Seth

I flew back from India on 29th October 2022 from Ahmedabad to Heathrow London. AI171 arrival 7.30am.

I am vegan and therefore choose the vegan option on your food menu.

When I received my food, the air hostess said, 'hello ma, we have your vegan food here', however when I opened the tray, it was all vegetarian. I said to her this is vegetarian and not vegan, she said, sorry this is all we have.

I am very disappointed that Air India gives all their customer food options and yet they do not provide the special dietary requirements then why do Air India offer this option. I don't think they know what a vegan diet is.

My Flight was 9 hours and 20 minutes, and I did not eat or drink anything on the flight.

This service was absolutely disgraceful, and I would like a full refund of my ticket or request a first class/ business class ticket when I fly again.

When me and my husband flew to India on 30th September 2022, neither of our TV were working.

Kind regards

I have not received refund from Air India for Return Ticket from London Heathrow to Kolkata and back (Reference R5LWKQ) bought originally on 10/11/2021. The original date of journey was 19/2/22. The date of journey was changed to 11/6/22 and the change was paid for on 20/01/2022. However, the ticket to be cancelled as I was unable to travel on 11/6/22 for personal reasons. After numerous unsuccessful attempts to contact Air India to change the date of travel, I had to ask for a refund as I travelled via an alternative carrier. Air India subsequently informed me on 11/9/22 by email that a refund is going to be issued. But to date, I have not received the refund.

Hi,

Below are my family travel details from HYD-Riyadh.

AI-941, Dated 27/10/22.

PNR:NALEFM.
TKT NOS: 098-[protected], 95, 96, 97.
TOTAL-4 PAX.

My family was denied boarding because they were not carrying hard copies of insurance.my wide explained check in staff that based on one year insurance submission only we were able to get one year multiple Saudi visit visa.
Staff was rude, arrogant & misbehave with my wife & my 3 children who were travelling for an immediate entrance exam in Riyadh.
Air India must be aware of the policy that it is mandatory to submit insurance for family visit visa in Saudi embassy.
Why were we asked for hardcopy submission of insurance which makes no sense.
Air India must re imburse all the charges of my flight & must terminate the staff who were at check in counter & the duty manager of Air India was not available to adress our concern at the airport.

संदर्भ संख्या / Reference Number : WB-IDEL[protected]
स्थान / Location : Delhi
फीडबैक प्रकार / Feedback Type : Enquiry
श्रेणी / Category : Delay / Cancellations
उप श्रेणी / Sub Category : Delay/Cancellation
उड़ान प्रकार / Flight Type : INT
उड़ान संख्या / Flight No. : AI104
यात्रा तिथि / Date of Travel. : 12/Jan/2022
टिकट संख्या / Ticket No. : [protected]
विषय वस्तु / Content : Hello, I called on January 7th 2022 and cancelled my flight to Delhi that was scheduled for January 12th 2022. I have not received my $740.00 refund. The refund was supposed to arrive on January 20th at the latest. Can you please forward it to me as soon as possible? Thank you.
स्थिति / Status : Acknowledged
रिपोर्टिंग तिथि / Reporting Date : 01/Feb/2022 08:13

I have called Air India Support at least seven times since January, and I have talked to a representative each time.

First they said the refund was on the way within 7-21 business days. I called after those days had passed. They said the refund was delayed. They told me again I would receive a refund within 10-14 business days and that I would receive an email or phone call within 4 hours. No one contacted me.

I called throughout the year and the same process has happened each time, where I am told "Your refund is coming." and it doesn't.

I called again today, same explanation. They didn't call or email me within the four hour window they said they would.

I called another time today. I was told my refund will arrive October 24th 2022. She hung up on me when I asked for a manager to be certain.

I called again. Hussein told me my refund will arrive within 4-5 business days.

This refund should have arrived on January 20th 2022 at the latest. It is nine months later from that date. This must be resolved immediately.

guest complaint # 17845512

I have tried booking flight tickets from Air india. But i haven't received any confirmation email/booking reference from Air india. I have used UPI transaction. After payment i have received "something went wrong with payment transaction". But the payment was successful and money deducted from my account. I need the full refund amount....

I had booked Air India flight from SFO to BLR for my family via 2 bookings, 1 for myself and another one for my spouse and daughter. The onward flight was scheduled on 9th JUL 2022, i canceled the tickets and was asked to wait for 7 -21 working days for the refund.

i have been following up since 1st July 2022 and created tons of feedback for refund requests, 50+ emails to [protected]@airindia.com, 100+ calls to their customer care and still not received the refund for my daughters ticket.

My ticket was refunded on 23-Sep-2022 & my Spouse ticket was refunded on 29-Aug-2022,
I have still not received the refund for my daughters ticket till date.

Air India is a FRAUD company and basically earning bank interest by holding thousands of $ which they owe as refund to customers like me.

Air India keeps parroting they have initiated the refund for my daughters ticket on 24-Sep-2022, but i have still not received the refund.

We booked an Air India ticket on 13th April 2022 for three passengers through Air India website.
Following E-tickets were issued as a part of this transaction:
Mrs Kavita Singh :[protected]
Mr. Rudra SINGH :[protected]
Miss Sophia Isha Singh :[protected]
A payment of 1977. 51 Euros was paid for this transaction. However, 2 days later I found my account was debited twice due to server error. Since I have made many calls to Air India back office on French contact number [protected] and every time, I was assured that refund will be made next week. However, after almost 5 months I didn't get any refund.
Normally, this type of erroneous payments should be refunded immediately. But Air India has no responsibility to pay this amount even after 5 months.

Hi Team,

Can someone give me an update on this. I have been chasing you since last 1 month. Every time when I call, I will get new case ID.

Request you to please refund my money asap.

Thanks & Regards
Kushal Ahuja
+[protected]

Please see the below evidence where you team started that refund would process in 7-14 days. it's been more than a month now.

[protected] Forwarded message[protected]
From: Air India
Date: Fri, 16 Sep, 2022, 7:01 AM
Subject: Re: Cancellation of My ticket VGEJXW
To: [protected]@gmail.com

Dear Ashok,

Greetings from Air India!

We acknowledge the receipt of your mail, we apologize for the inconvenience caused and the unintentional delay in responding to you.

As per your ticket details, your booking is done through the Air India website.

This is for your kind information that the refund has been initiated from the Air India side. You will receive your refund amount within 07-14 working days in the original mode of payment. We request you kindly check with your bank regarding the same.

Assuring you of our best attention at all times.

Regards,

Abhilasha

Air India ?Contact Us Team

[protected] Original Message[protected]
From: Air India [[protected]@airindia.com]
Sent: 12/9/2022 12:50 am
To: [protected]@gmail.com
Subject: Re: Cancellation of My ticket VGEJXW

Dear Ashok,

Greetings from Air India!

We acknowledge the receipt of your mail, we apologize for the inconvenience caused and unintentional delay in responding to you.

As per your given ticket details[protected], your booking is done through Air India website.

So, to process the refund of your booking, we have forwarded your details to the concern department. The concern team will check and process the refund.

Assuring you of our best attention at all times.

Regards,
Rohini
Air India ?Contact Us Team

I have tried to book ticket on Air india website on 13th september.
PNR Generated Ticket Not Confirmed.
Called customer care on 18th and came to know that the ticket got cancelled and refund will be done.
followed up and a case booked with number 17487161
a mail has been sent and reply received to give details as below.
later neither message nor mail communication from AIr india.
on 29th again i called customer care and they generated a case with another number 17568523.

United Airlines have been keeping me stranded on my flight credits from past year. On multiple request they have extended the date for using credit but are not allowing me to use those.

I had a flight from BOM-SFO on 11/17/2021 which costed me INR 64844 which is around $787 today (~$840 last year). Due to travel ban in effect, there were issues and I wasnt able to travel and as per the policy o[censored]nited, I recieved my credits to be used on United Airlines.

Being a resident in California, I tried using these credits to fly with United Airlines within USA and they did not allow me with the rule "The Credit is from the international fare and needs to be used between the same destinations. If I use it for national destinations in USA the value will be lowered by $300 as some random fee." This conversation happened in May 2022.

Now when I plan to travel between BOM and SFO where I see the fare pricing INR 68, 883 and also $986 and when I try to use my credits, I am unable to use it. Additionally when spoken with customer care today, they say "The fare you see online is for the new purchase fare. If you want to use the existing united credits, you have to buy ticket at different fare which is now INR 300, 000+ or $4879+" This was very unreasonable service and a kind of fraud.

With inflation technically my invested credit should double the value but the United Airlines are diminishing it to 10% and not allowing me any how to use my full value of travel credit. Despite of having eligible credit refund policy in place.