Air India Express — Baggage delay

Address:

Mumbai City, Maharashtra

Dear sir, This is to bring to your notice that I was travelling from Mumbai to Hyderabad on 25th March via Air India Express flight no. 965. I had checked in one bag and received the baggage tag for it. when I landed in Hyderabad, I waited for my bag on the belt but it didn't arrive even after waiting for more than an hour. I informed your staff at the desk and they gave me a receipt assuring me that my baggage will be sent to my hotel where I am staying. They also gave me a followup number. I had my Canon camera 1100D in my bag worth rs. 20000 and all my clothes for the duration of stay in Hyderabad. I was on my official visit to Hyderabad. I waited for my bag the whole day, but your staff couldn't locate my bag. I was unable to start my work in Hyderabad as no clothes were available. Sadly I had to purchase clothes as I had to attend the meeting next day. Unfortunately the bag didn't arrive even on the second day. Finally your staff informed me that my bag was located in Jeddah and I received my bag on 3rd day evening at 4:30 pm. Unfortunately I was not able to complete my work in Hyderabad due to this delay. I had to reschedule my visit to Hyderabad next month. I had to bear the expenses for my clothes as well as for my stay. I had raised this query to your staff on telephonic discussion, but they said that no compensation would be given to passenger travelling in a domestic airline. I checked Air India's website. There is clearly mentioned that the domestic passengers are also entitled for a compensation such as clothing allowance. I hope your management wont disappoint me and reimburse my losses due to your mistake. Hoping for a positive reply. I have very high regards for Air India airlines and have enjoyed previous experience of flying with you. Following are my flight details. Passenger Names 1) Devendra Surve 2) Nayan Mahadik Flight No. AI 965 ( 25th March ) Ticket No :[protected]C1 Tag of Baggage received : AI 937437 Tag of Baggage not Received : AI 937436 NAYAN MAHADIK Team Leader - Service Anatek Services Pvt. Ltd. Mobile : [protected]