Air India Express — cheating & harassment by club mahindra my membership no. 2818367

Address:	201308
Website:	bliss.clubmahindra.com

Sir,
I am being harrassed by “mahindra holidays & resorts india ltd.” whose representatives mr. Arnab nandi and mr. Yahiya zain approached us on 9th may, 2018 for taking bliss membership of their organization and offered various discounts & benefits etc. Including free 4 nights stay at their resorts for our family of 6 members
Believing upon their promises, i paid an amount of rs.93, 650/- through cheque. To my surprise, after my cheque was encashed, the attitude of both the above named persons totally changed and they started avoiding our telephonic calls and finally they stopped responding to our telephonic calls.
When i approached mr. Ronit arora, their manager he shown his inability to adjust 6 of our family members and as such i gave the option of making the arrangements for only two persons but here again nothing was done except false promises.
Frustrated with all this humiliation, i requested them to cancel our membership and refund the full amount of rs.93, 650/- but they have refused to refund the amount of rs.93, 650/-.
I have not enjoyed even a single service/facility of club mahindra. Rather i have been harassed and humiliated by their people by giving us false hopes, not taking action as per the promises given to us at the time of taking payment and even not answering our telephonic calls many a times. And now their act of refusal to refund the full amount of rs.93, 650/- has added fuel to the fire. Their refusal is absolutely illegal and unjustified
I am a retired female officer from army, my husband is a senior citizen and now at this age we are not able to bear this shock. Is there anybody who can help me to get my money back.
Lt. Col. Sunita katyal
Greater noida