Air India Express — KL office Customer Service

Hi there, I am writing this complaint on the kl office service handling . I have attached the entire email for your attention. I have booked a ticket online on 11 May 2015 However the system did not capture my middle name in the ticket .In order for me to apply for Visa, i need the ticket with my Full name attached. When i contacted the officer on the first day, i was told to email to the relevant, below is the email as per our conversation. At last, today, someone called me from the office and ask me to walk in and collect the ticket My question is ; 1) How come on the first day i was not told walk in and collect it ? and not waste my time so much? 2) The conversation from day 1 is not proff and full with jargons 3) i have to sent few emails again and again to get a response 4) I took a half day leave and wasted it for no reason! I realise today how bad is your airlines service. and i am not going to stop with this complain . I will also forward this to the trasportation department of both country to show how much your airlines cares! This will also going to be in the social media.! [protected][protected][protected] Hi there, Your colleague haven’t sent me any copy yet.. I unable to do my visa today despite I applied half day leave. Could you please send me the copy of the itinerary before I complain to the relevant department. Thanks! From: Sangeeta Sanyal [mailto:[protected]@airindiakul.com] Sent: 15 May 2015 12:05 To: Ong, Mei Chu Cc: [protected]@gmail.com; [protected]@carnival88.com Subject: RE: Confirnmation Number : 7AGEV8 Hi – the system has your name captured rightly. Its just that the ticket cannot reflect all the characters. For your visa purpose – my colleague will be sending you a copy wherein it appears. Regards, Sangeeta Sanyal Country Manager Malaysia HP:[protected] From: Ong, Mei Chu [mailto:MeiChu.[protected]@xlcatlin.com] Sent: Friday, May 15, 2015 9:14 AM To: [protected]@airindiakul.com Cc: [protected]@gmail.com Subject: FW: Confirnmation Number : 7AGEV8 Good Morning, Can please have the updated itinerary pls. I have to apply for the Visa on Next Monday. Thanks, Brissa From: Ong, Mei Chu Sent: 13 May 2015 11:26 To: [protected]@airindiakul.com Subject: FW: Confirnmation Number : 7AGEV8 Hi there, Any update on this? From: Ong, Mei Chu Sent: 12 May 2015 10:10 To: [protected]@airindiakul.com Subject: FW: Confirnmation Number : 7AGEV8 My passport num :A32494683 From: Ong, Mei Chu Sent: 12 May 2015 09:18 To: 'Sangeeta Sanyal ' Subject: RE: Confirnmation Number : 7AGEV8 Here u go From: Sangeeta Sanyal [mailto:[protected]@airindiakul.com] Sent: 11 May 2015 13:58 To: Ong, Mei Chu Subject: RE: Confirnmation Number : 7AGEV8 Passport dear Sangeeta Sanyal Country Manager Malaysia HP:[protected] From: Ong, Mei Chu [mailto:MeiChu.[protected]@xlcatlin.com] Sent: Monday, May 11, 2015 1:20 PM To: [protected]@airindiakul.com Subject: FW: Confirnmation Number : 7AGEV8 Is this what u meant by PP details? From: Sangeeta Sanyal [mailto:[protected]@airindiakul.com] Sent: 11 May 2015 13:17 To: Ong, Mei Chu Cc: [protected]@gmail.com Subject: RE: Confirnmation Number : 7AGEV8 Kindly attach your PP details… Sangeeta Sanyal Country Manager Malaysia HP:[protected] From: Ong, Mei Chu [mailto:MeiChu.[protected]@xlcatlin.com] Sent: Monday, May 11, 2015 12:20 PM To: '[protected]@airindiakul.com' Cc: [protected]@gmail.com Subject: Confirnmation Number : 7AGEV8 Good Morning, Referring to the above confirmation number, I have booked 2 tickets from Chennai to KL on 7 June 2015. However my middle name did not appear in my Itinerary. Phone conversation with an agent said this would not be a problem However I would like to have a another itinerary with my full name to avoid Problem in applying Visa or at the check in gate. Thus I would appreciate it if this could be change to MEI CHU ONG And it will be great help if you can resend me the itinerary again. Thanks. Mei Chu Ong Shared Services Asia-Pacific XL Catlin Catlin Labuan Limited Suite 21-01 21st Floor, Menara Keck Seng 203 Jalan Bukit Bintang Kuala Lumpur 55100 Telephone: +[protected] Direct: 2675 Email: meichu.[protected]@xlcatlin.com