Air India Express — no response on cancellation and refund request # jzgiqt

Air India Express — no response on cancellation and refund request # jzgiqt

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Hi, I wanted to cancel my flight on 13th july 2020 to dubai with pnr jzgiqt but sadly there is no cancellation option on the air india express booking site as it only allows to change or modify date and seat under manage my booking. I tried hard to reach the two 24x7 customer care numbers provided on 11th july and again today on 12th july but no answer. I wrote emails to customer care 45 hours before the flight departure, then to the nodal officer and last to the appeleate authority but no reply whatsoever. Since there is a time period policy applicable for cancellation and refund it is highly critical to get cancellation confirmation in time to be assured about the refund. Still waiting for the airline to respond with cancellation and refund confirmation. +1 photos Was this information helpful? No (0) Yes (0)
Apr 03, 2021 Updated by A 1 Hello Sir/Madam, In response to my above complaint registered through this platform, Air India Nodal officer finally responded by offering a travel voucher valid till August 2021, which I had thankfully acknowledged. However, in wake of the second wave of COVID infections rising across India again, I do not think it wise to plan discretionary travel and requested the Air India Nodal office on email for a payment refund instead. As usual, Air India Nodal officer is too big and busy to respond to customer requests and my emails are unanswered. Kindly help me to get back my payment back please. I will be highly grateful. Pawan Kothari Email: [protected]@gmail.com New Delhi
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