Air India — extra baggage charges

Mar 30, 2020

Updated by ashish0470 Reminder-1

I have booked international flight ticket from ahmedabad to vancouver for date 14.12.2019.

Booking id is nn[protected].

Before going to abroad, i have confirmed with mmt regarding baggage information. They have confirmed with air india and replied that for student visa holder one extra baggage of 23 kg is allowed.

But when i reached at ahmedabad airport for departure, i was charged rs 17980 by air india for 23 kg baggage.

I registered complain regarding to make my trip but they have not provided resolution for this.

So what is the meaning of your confirmation from make my trip. We have presented mails proof along with student visa. But air india denied extra baggage of 23 kg and allowed only 2 bags of 23 kg luggage.

I have paid rs 17980 for extra, i. E. For 3rd bag of 23 kg.

So please do the needful.

If such information was provided by make my trip after confirmation with air india, thenafter also if customer was charged then who will pay this amount?

Please escalate this case to make my trip delight team and help me at your level best.


Complaint Status
[Feb 11, 2020]
MakeMyTrip India customer support has been notified about the posted complaint.
Updated by ashish0470, Mar 30, 2020

Reminder-1

I have booked international flight ticket from ahmedabad to vancouver for date 14.12.2019.

Booking id is nn[protected]. My mobile number is [protected].

Before going to abroad, i have confirmed with mmt regarding baggage information. They have confirmed with air india and replied that for student visa holder one extra baggage of 23 kg is allowed.

But when i reached at ahmedabad airport for departure, i was charged rs 17980 by air india for 23 kg baggage.

I registered complain regarding to make my trip but they have not provided resolution for this.

So what is the meaning of your confirmation from make my trip. We have presented mails proof along with student visa. But air india denied extra baggage of 23 kg and allowed only 2 bags of 23 kg luggage.

I have paid rs 17980 for extra, i. E. For 3rd bag of 23 kg.

So please do the needful.

If such information was provided by make my trip after confirmation with air india, thenafter also if customer was charged then who will pay this amount?

Please escalate this case to make my trip delight team and help me at your level best. Contact me on [protected] for resolution.