Air India — Flying Returns

Address: Mumbai City, Maharashtra, 560103

Website: www.flyingreturns.co.in/html/index.php

I have been a member of flying returns for 10+ years but never had the online account.

Now I need the online account to book and redeem. It's a simple matter of getting ID and password but their website doesn't help (it cannot enable existing accounts, only for brand new account).

When called the center in May, they asked me to send a mail to flying-returns.[protected]@iclployalty.com with id/address proof. I did so but got no reply after reminders.

On calling to escalate they sent to mail a complaint, they cannot take any complaint or escalate in call center. I was asked to email Call.[protected]@airindia.in which I did so with the details.

Until now (September) no update. Please help me with this simple request.