Air India — harassment by air india airport ground staff

Address:

Gachiboli, Hyderabad, Hyderabad, Telangana, 500032

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The incident happened in hydrabad airport. I was travelling by air india ai780 to dhaka from hyderabad via kolkata on 7/feb. I had an allowance of 20kg + 8kg, but i had no cabin and my total was 29kg, so i was ready to pay in spite of no cabin luggage. I was asked by the supervisor of airindia name: kanees fatima, (Ground stuff, airindia at hyderabad airport) if i had a credit card and i said will pay by cash. I couldn't believe the sarcasm when she literally said that "you should travel by bus". I asked that if i could go and exchange dollars and pay, i was bluntly denied by kanees fatima. I was offered help with luggage by fellow friends travelling on the same flight, upon which the supervisor kanees was adamant that “you can’t do business or make contacts here and share your luggage“. As a busy actress and a frequent traveler of air india, i wonder what sort of training and message air india would want to pass on to its frequent flyers and other star alliance frequent flyer members. The supervisor kanees fatima’s behavior demonstrated that sarcasm and nepotism was of the highest order and it is acceptable to air india. The message was that an employee would like to decide who is eligible to fly and who should take the road trip. With due respect, i would request airindia and its officials to look into this to avoid another distressed and disappointed passenger. No person should feel less privileged as someone in power like kanees fatima would like to decide people's eligibility to fly and intimidate me by advising to close off boarding sooner as a special gesture to me. Even after i paid for excess baggage and holding a valid ticket, i still felt that i'm in the same train as gandhiji who got kicked out of the train pietermaritzburg railway station, south africa in 1893, in spite of having first class ticket. Is this the new incredible air india? And the lady is still working.. After this incident air india didn’t take any action and the lady still, behave so bad with passengers.. Does it mean air india doesn't care about there valuable passengers?
https://www.dhakatribune.com/showtime/2019/02/10/telugu-model-actor-from-banglad...⇄