[Resolved]  Air India — payment deducted but can't get ticket

Dear sir,

I have tried to book air ticket from air india on date 7th january 2020 at least 5 time,
But each time in final step i got error message,
Then i download air india mobile application and try to make book ticket,
Finally i successfully finished all steps on application and also
Make payment of 178571.80 inr, from axis bank.
But after payment done i can't get confirmation and got error message again.
After i contact customer care and thy ask me to email on (1) [protected]@airindia.in (2) [protected]@airindia.in,
And also said that your ticket is auto cancell.
I send mail on both email id, but can't got even confirmation.
Please help me for my amount back.
My detail is as given below.
I have booked four flight for two person for

Surat to new york via delhi.

(1) ramesh balar

(2) varsha balar

Flight no;

(1) ai 490 for date 5 jun 2020, selected seat : 9a, 9b

(2) ai 101 for date 6 jun 2020, selected seat :27a, 27b

(3) ai 102 for date 5 aug 2020, selected seat :27a, 27b

(4) ai 489 for date 6 aug 2020, selected seat :9a, 9b

Total payment deduct : 178571.80 inr for

Inb/[protected]/air india (Bill desk)

My transaction refernce no :ruti[protected]

Date of trnsaction : 8 jan 2020

Bank : axis bank

Isfc code : utib0002083

My bank account no : [protected]

Please guide me to solve this.


Ramesh balar

Mo: [protected]
Complaint marked as Resolved 2020-01-10 16:40:20
when I submit complaint I don't know that it solved so early, Thanks to TEAM consumer complaints, they have not contct me by email or by phone but Air India directly give me refund in my account within 2 hours. Thanks again.

Complaint Status

[Jan 10, 2020] Air India customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0


Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as... and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.

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    Air India - payment deducted but can't get ticket