Air India — Refund of EMD amount paid via EMD receipt (Refund task created by Amruta Kamble on 17th November - TaskID[protected]

Address:Airlines House, 113 Gurudwara Rakabganj Road, New Delhi, Delhi, 110001

Hello,
How long before I hear back from the Refund department? This is a more than 8 months long back and forth with Air India on my 4 EMD receipts payment for extra leg space that both my wife and I paid for and were denied by cabin crews due to assignment of bassinet seats by the Air India call center. Initially, I sent all details August 16, 2022 to you and a new case - Case ID: 16936860 was created. Nothing happened. I called again and I was provided case id # 17241411 on August 31 by Madhu, confirmed by Sameer on September 14 and then again forwarded to refund department by Kalash on September 23 and then this email chain, but there is no action on your end. The Refund department seems to sit on these refund tasks without any explanation.

I would like to escalate the issue with Air India. Here are the 4 EMD receipts details copied here again that were originally sent with Case ID: 1693686, created on August 16, 2022.

EMD receipt# 1

Air India
*** ELECTRONIC MISCELLANEOUS DOCUMENT RECEIPT ***
CALL CENTER DATE OF ISSUE 04APR22
AIR INDIA PUNE, IN TOUR CODE
NON-TRANSFERABLE NON-ENDORSABLE
NAME: SINGH/SUNITA RLOC AI - JR7F4
RLOC 1P - 2MVBZM
DOCUMENT NUMBER:[protected]

REASON: AIR TRANSPORTATION

DATE ALN DEPARTING ARRIVING AMOUNT
19APR AI ORD-O'HARE-CHICAGO, ILLI DEL-DELHI, INDIA INR 4540
FOR: PRE RESERVED SEAT ASSIGNMENT
ASSOCIATED E-TICKET/COUPON NUMBER:[protected] C1


ENDORSEMENTS/RESTRICTIONS: PRE RESERVED SEAT 17A

FORM OF PAYMENT: MISC/ PG/WICI[protected]/NB
DOCUMENT AMOUNT INR 4540
TOTAL INR 4540

TAX/FEE/CHARGE ITEMIZATION

EMD receipt# 2

Air India
*** ELECTRONIC MISCELLANEOUS DOCUMENT RECEIPT ***
CALL CENTER DATE OF ISSUE 04APR22
AIR INDIA PUNE, IN TOUR CODE
NON-TRANSFERABLE NON-ENDORSABLE
NAME: SINGH/SANJEEV RLOC AI - YBF6G
RLOC 1P - MM6NAF
DOCUMENT NUMBER:[protected]

REASON: AIR TRANSPORTATION

DATE ALN DEPARTING ARRIVING AMOUNT
19APR AI ORD-O'HARE-CHICAGO, ILLI DEL-DELHI, INDIA INR 4540
FOR: PRE RESERVED SEAT ASSIGNMENT
ASSOCIATED E-TICKET/COUPON NUMBER:[protected] C1


ENDORSEMENTS/RESTRICTIONS: PRE RESERVED SEAT 17B

FORM OF PAYMENT: MISC/ PG/WICI[protected]/NB
DOCUMENT AMOUNT INR 4540
TOTAL INR 4540

TAX/FEE/CHARGE ITEMIZATION

EMD receipt# 3

Air India
*** ELECTRONIC MISCELLANEOUS DOCUMENT RECEIPT - DUPLICATE ***
CALL CENTRE DATE OF ISSUE 04APR22
AIR INDIA GURUGRAM, IN TOUR CODE
NON-TRANSFERABLE NON-ENDORSABLE
NAME: SINGH/SUNITA RLOC AI - JR7F4
RLOC 1P - 2MVBZM
DOCUMENT NUMBER:[protected]

REASON: AIR TRANSPORTATION

DATE ALN DEPARTING ARRIVING AMOUNT
12MAY AI DEL-DELHI, INDIA ORD-O'HARE-CHICAGO, ILLI INR 1400
FOR: PRE RESERVED SEAT ASSIGNMENT
ASSOCIATED E-TICKET/COUPON NUMBER:[protected] C4


FORM OF PAYMENT: MISC/ PG/WICI[protected]/NB
DOCUMENT AMOUNT INR 1400
TOTAL INR 1400

TAX/FEE/CHARGE ITEMIZATION

EMD receipt# 4

Air India 
*** ELECTRONIC MISCELLANEOUS DOCUMENT RECEIPT - DUPLICATE ***
CALL CENTRE DATE OF ISSUE 04APR22
AIR INDIA GURUGRAM, IN TOUR CODE
NON-TRANSFERABLE NON-ENDORSABLE
NAME: SINGH/SANJEEV RLOC AI - YBF6G
RLOC 1P - MM6NAF
DOCUMENT NUMBER:[protected]

REASON: AIR TRANSPORTATION

DATE ALN DEPARTING ARRIVING AMOUNT
22MAY AI DEL-DELHI, INDIA ORD-O'HARE-CHICAGO, ILLI INR 1400
FOR: PRE RESERVED SEAT ASSIGNMENT
ASSOCIATED E-TICKET/COUPON NUMBER:[protected] C4


FORM OF PAYMENT: MISC/ PG/WICI[protected]/NB
DOCUMENT AMOUNT INR 1400
TOTAL INR 1400

Thanks!
Sanjeev
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