Air India Complaints & Reviews

On 07/02/2023 at 20.00 PM i booked a ticket for AI554 from Delhi to (MAA) Chennai . An amount of Rs.16735/- deducted and the Bank (SBI)has intimated the deduction ref No.IGAPCICEB6. But I have not received any information in my mail or in mobile regarding the booking or otherwise. my email [protected]@gmail.com

Yesterday 5 feb 2023, my grandmother was travelling from vancouver to delhi on AI186. She is 80 year old and i specially added wheel chair service for her because she cant walk. During check in time i asked them and they said we will provide it once security is done. I cant go with her in the airport. I asked my relative who was travelling with her and she told they refused to provide this service and lied that it is not requested on your ticket btw it was on our special request and she fell down and start bleeding from her arm. I called air india and they said oh we r sorry for our inconvinence we filed a complain against it. I asked her that when she will land is someone will be there and she said yes we will help her because u added this service. But again same thing happen no one came. Firstly how is she supposed to walk that much distance as well as what is going to happen after filing a complain. This is the worst service i ever got. Today i again called air india and they said oh we r sorry i just filed a complaint. The point is what is going to happen after this. Do you guys even care about someone health conditions. what if something will happen to her. No one even provide her dressings when she was bleeding. What m i supposed to do now? Are u able to give me credit or refund for my loss?

I travelled from Delhi to Toronto on 29th January and had some jewellery in my carry bag. I realized my carry bag went for re screening while I was waiting for it to come to me. There were few mins before the carry bag was screened again and it was on the belt in hands of the officer which was suspicious and unrequired. There was no other time that my bag was touched by anybody else in the trip and after coming home I got to know my bag didn’t...

I have cancelled International travel ticket in February 2022 (Ticket no[protected]/44 and case no 18271872, it's been a year after cancellation and I have not received refund yet. Whenever I call customer care they say it's already refunded but can't provide me any reference number. It's total scam they are doing. I have been following up with multiple calls and email and requests through their portal but no luck. Please help me to get my refund at earliest, Thanks.

Following are the chronicle of the event where Air India has not resolved my refund issue even after 5 months:
1. Ticket bought on May 4th, 2022, ticket attached and the number:[protected]
2. Paid on my Citibank credit card ending in 5167 for amount INR 106, 586
3. Cancelled the ticket in August 2022.
4. Followed up continuously for refund and finally Air India said they refunded on 10th of January, 2023 with txn ID: 098KUS74J51HX. Air India will not share the exact refund amount nor will they say whether they received a confirmation of receipt of refund txn from Citibank.
5. On the other hand, Citibank made me wait for 15 days, saying it can take up to 15 days to receive the refund. Now that it is not reflected on my card, Citibank says they can do nothing as Air india will not tell me the amount refunded and the correct 23 digit numeric refund txn ID.
6. I have emailed to Air India and now no response from Air India for the past 5 days.

Following are the chronicle of the event:
1. Ticket bought on May 4th, 2022, ticket attached and the number:[protected]
2. Paid on my Citibank credit card ending in 5167 for amount INR 106, 586
3. Cancelled the ticket in August 2022.
4. Followed up continuously for refund and finally Air India said they refunded on 10th of January, 2023 with txn ID: 098KUS74J51HX. Air India will not share the exact refund amount nor will they say whether they received a confirmation of receipt of refund txn from Citibank.
5. On the other hand, Citibank made me wait for 15 days, saying it can take up to 15 days to receive the refund. Now that it is not reflected on my card, Citibank says they can do nothing.
6. Citibank is asking for the amount refunded and proof of refund with 23 digit numeric refund txn id but Air India will not give anything phone.
7. I have emailed to Air India as well but not a response even from Air India. This is horrible.

This flight from visakhapatnam( originally AI488) for 27th Dec 2022 was cancelled for operational reasons and a substitute 1stop flight was given without notifying me. I came to know this on 26th Dec when I attempted web checking . I would have missed my connecting international flight to London with Vistara which is scheduled to depart Delhi at 1455.
Therefore I requested a cancellation with full refund thand customer service did...

I am sharing my worst ordeal with the airindia TATA.
Flight from Vishakapatnam to Jammu was booked two months well in advance for the travel on 19th and 20th Jan 2023 only to face nightmarish experience.
On reaching Visakhapatnam airport on 19th Jan 2023, My family with two daughters were told that the flight from Delhi to Jammu is not showing in the system. No prior intimation in whatsoever manner was given for the cancellation of flight by email, sms, telecall, whatsapp etc. Nothing did the airindia officials do to confirm booking from Delhi to Jammu nor did they give any assurance. Vizag officials told to reach Delhi and approach Airindia counter.
In Delhi people are so unapologetic, pathetic and irresponsible who said no flights are there and may accommodate in Delhi to Srinagar flight of all the flights.
Star Alliance is an absolute fake and worthless claims that the airlines TATA makes.
My family with two daughters had to wait the entire night in airport for confirmation of next flight as the staff had told to wait near the airindia counter.
My family had to mov to Srinagar in the freezing cold and return to home on own arrangements.
Similar journey flights were booked from Indigo airlines which had cancelled first by giving intimation on email, whatsapp, sms and voice call quoting operational reasons.

Caution from my experience to all passengers seeking airindia TATA.
beware o[censored]nintimated cancellations at last moments and with no support further. The the customer call numbers are not picked up purposefully where I had made numerous calls and the call was dropped without an answer, sometimes picked and dropped and sometimes kept a side,

I urge the highest official to looking into this matter and avoid delivering such painful experiences.

Food quality was absolutely cold, without salt and without flavour. Cheese spagaty and corn salad .

This mail is bringing your notice to the delayed baggage issue that happened on Dec 2nd, 2022 at Mumbai airport .
I am attaching my ticket for your reference .Adding flight details below:

Flight Number : Ai984 : DXB to BOM
DXB
DUBAI
23:40 hrs, 01 Dec
Dubai International, Terminal 1

2h 55m

Economy

BOM
MUMBAI
04:05 hrs, 02 Dec
Chhatrapati...

My transaction amount of Rs. 3896 on 11th of November with transaction ID [protected], has not been refunded. I have confirmed from my bank that you have received the money. As per promise it should have been refunded within 24 hours as the purpose of rescheduling the flight was not served with this transaction.
I had to do a repeat transaction for the same purpose on 12th November to get the job done.
I have written mails to customer care, they asked me for for following details
ticket number is 098-[protected]
Passenger name:- Poushaly Ghosh
Flight number:-AI-554
Origin and Destination:-Delhi to Chennai
Date of travel:-02 Jan 2023

which I submitted immediately, since there after they have stopped communication

My name : Amita Patel. Contact: [protected]
Email; [protected]@gmail.com
File references # JFKKU14175 - delay bag
Complaint details; I was traveling from BDQ to JFK on December 31st via Air India connecting flight. Air India raged incorrectly my baggage to JFK instead Delhi as I was traveling to Kuwait from Delhi airport. After arrived at Kuwait counter for chek in Kuwait staff notified that baggage should have collected...

Avinash Nikam

Attachments11:11 AM (2 minutes ago)
Dear Sir,
I undersigned travelled from Mumbai to Kochi on 17/04/2022 along with my wife, I lost my boarding pass after completing my tour. I have travelled on Govt LTC where I have to submit the boarding pass for reimbursement.
I request you please send me the duplicate boarding pass/ Travel certificate for the journey performed by me.
For the details of the journey, I am including a copy of my Air Ticket for you to take a look at.
1 Mr. AVINASH MOHAN NIKAM Adult NA Delivered[protected]A NA
2 Mrs. ASHWINI AVINASH NIKAM Adult NA Delivered[protected]B NA

Took the Air India flight from Kolkata to Sydney (Flight no AI 302).
BOOKING REFERENCE: TWBOU7

There was no in flight entertainment in all 3 seats we booked for myself, my daughter and husband. For a 12.5 hour flight this is highly unexpected and very unprofessional of the airline. Upon informing the flight attendants they just confirmed it won't work, no apology nothing.

Also I had booked for inflight menu where there are options to choose among cuisines. Air India doesn't provide any such options and I was said inflight means vegetarian meal. This was when they had served more than 1 meal to some customers and not even a single lunch to me till 5:15 PM IST which is way past lunch time.

Horrible experience in the airline and I strongly feel our flight fares should be refunded since they failed to comply with the basics in a long haul flight.

Firstly, I travelled with my father and sister from London to India. My daughter also joined us later. He is old, nearly 90 age. We booked direct flight to Kochi but Air India cancelled the return flight (more than once) and we had to fly via Mumbai, on a much longer journey. We booked Air India only for direct connection to Kochi. My seat was no longer available and I had to book new seats further back on plane. My booking reference is below....

Me and my family booked ticket from vancover to ahmedabad and return ticket, but due to covid air india unbale to provide return service from ahmedabad to vancover so they are cancelled that ticket, so we travel from other airways, now air india not provide me refund for my cancel travel
so please provide me my cancelation ticket refund
further that all document i will provide you,
trawel date 24th april 2021

ref E- ticket number exchange ticket number passenger name

[protected] [protected] Makwana Aarya Jitendra Kumar
[protected] [protected] Makwana Gitaben Jitendrakumar
[protected] [protected] Makwana Jitendrakumar Dudhabhai
[protected] [protected] Makwana Pavitra Jitendrakumar
[protected] [protected] Makwana Uttara Jitendrakumar
[protected] [protected] Makwana Sati
[protected] [protected] Makwana Yajnesh

Ref: (1) E-TICKET NUMBER:[protected] DATE OF ISSUE: 23FEB21

(2) EXCHANGE TICKET:[protected] RLOC: AI HM5VL

(3) Passenger Names: (a) Mrs. Carol Pradeep
(b) Ms. Tiya Karina Pradeep
(c) Mr. Nash Rohan Pradeep

(4) Itinerary: LON-TRV-LON

The ticket was originally booked on 27.10.2019 for travel on 17.07.2020. However, all flights were canceled by Air India due corona and I could not travel on the above dates. I called air India office and the executive said they cannot re-book on any flight on a later date as the airline was uncertain about when they would be able to fly.

As per advice of your contact center executives, I called up again on 23.02.2021 and they re-booked me on AI 134 leaving LHR on 22.07.2021. However, this flight was also canceled by the Airline due to Corona. On calling Air India customer support, they asked me to call them later when flights resume as they were not in a position to re-book on any flight.

Accordingly I called the customer support on 01.12.2021 to re-book the flight for Aug 2022. I got through the customer support but they did not complete the booking nor called me back, even though I shared my contact details. I am pasting here the mail I wrote to Ms. Poonam, your customer care executive on 01.12.2021:

[protected][protected][protected][protected]
From: Carol
Sent: Wednesday, December 1, 2021 8:23:23 AM
To: Air India
Subject: Poonam at ticketing


Dear customer service,
Re:
Ticket no:
[protected]
[protected]
[protected]

These are my ticket numbers to be rescheduled. I was almost done but phone got cut off. Please ask Poonam to call me on [protected]

Reschedule dates were as follows: aug 2022
2 aug Lhr to BOM 21.30-10.15
BOM to TRV 17.20-19.40

Ret
29 aug 2022
Trv to del 21.10-12.30
Del to lhr 02.40-7.30

Please retrieve this booking
Thanks
Carol Pradeep

I got a response from Ms. Sana, customer care executive the same day, asking me to again contact the customer care phone number. Here is the mail I received:

[protected][protected][protected][protected][protected][protected]
From: Air India
Sent: Wednesday, December 1, 2021 10:50:23 AM
To: [protected]@hotmail.com
Subject: RE: Fwd: Poonam at ticketing

Dear Pradeep,

Greetings from Air India.

It is our pleasure to help you with your query and apologize for the inconvenience caused.

With the reference to your email, we request you to kindly contact our Air India Customer care support for rescheduling your travel as we need verbal confirmation from passengers to make any changes in the booking.

We are providing you with our customer care number[protected].

For further queries feel free to contact us.

Thank you for contacting Air India.

Regards,
Sana
AI Contact Us Team

I tried to call Ms. Poonam on the number given but it kept disconnecting. Thereafter, I sent another mail to Ms. Sana requesting her/Ms. Poonam to call back and reschedule my flight but to no avail.

I called the customer service again after two days to learn that my ticket is no longer usable as it passed the validity period. I tried many times thereafter but the customer service was parroting the same lines. I was literally traumatized by then after going through the ordeal over two years and getting my $2700 locked with Air India, who treated me like a beggar.

I have been a regular traveler with Air India over decades and I never expected this treatment ever. I need my money refunded at the earliest and urge you, in the capacity of CEO of the airline, to take an ethical, moral and judicious decision on this matter.

Please revert should you need any further info.

Appreciate an early response from your end.

Thanks & regards,

Carol Pradeep

I, Sunil Jaisinghani along with my wife Lavina Jaisinghani were travelling on Air India flight no AI0643 from Mumbai to Udaipur. Both o[censored]s are a around 65 years old and we’re carrying cabin luggage. My wife was unable to put the cabin luggage in the hold and requested a flight steward a Sardar gentleman on the flight to help her put the luggage in the hold. The Sardar gentleman stood there like a statue and did not make the slightest effort to help her. I think this kind of behaviour is unpardonable and request that necessary action be taken against the Sikh flight steward.

. Case ID: 17333979

SRD 150...21/11/22 /[protected] [protected]

hi
i receive email form AIR INDIA that they refund my money

can you explain me

cost for 2 passenger is 1365DHS

how you calculate and refund 380dhs

and what you talking about 380dhs is fraud transaction on 12 MAY 2022,
someone buy ticket from my credit card, on same time i complain to my bank
i have all documents sharing with this email, SMS / BANK EMAIL / Fraud complaint email and reply from bank attached.

that 380 dhs is not this eTickets[protected]      [protected] money

i'm hoping your doing some action asap

thanks
Amit
[protected]

I flew to Madurai on 30th December 2022 Business Class Air India. I had checked in three luggage. My luggage was received with damage to the lock and zip handle.

I came back to Mumbai and gave my luggage to Carlton / VIP for repairs. Here I was informed that the customs / security have cut open the zip lock to check in Mumbai

If the security had any doubt, they could have called us / contacted us and we would have opened the luggage.

Since Carlton bags are covered under Life long warranty, the same is getting repaired.

What is the correct step Air India should have taken on this.

My PNR was
PASSENGER: RAGHAVAN PARTHASARATHY MR (ADT)
BOOKING REFERENCE: RBVY6T
TICKET NUMBER: 098 [protected]