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Air India Complaints & Reviews

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Updated: Jan 24, 2025
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Air India reviews & complaints page 10

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I booked flight tickets on 26 Jan 2022 from Air India website for a round trip from Frankfurt to Delhi, flight name AI 120 and AI 121 for my brother Sami Shahzad. I filled all the details and made the payment through credit card (Transaction Reference number: MT220280075000010082650), payment got successful but instead of generating the tickets I was redirected to the home page. I did not get any booking details on my phone or email either...
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BeeEn
from New Delhi, Delhi
Jan 5, 2023
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Broke my briefcase

Address: New Delhi

On Air India flight 550 from Port Blair to Chennai on 4th January, they broke my check-in briefcase despite priority tag on it....
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I had an Air India Flight from London - Delhi (AI162) connecting flight Delhi - Vadodara (AI823) on 11TH DEC 2022 with Master Dhairya Pathak (British Visa holder) . Our both boarding passes (London - Delhi - Vadodara) was issued by Air India staff in London I asked then to provide me through check-in but she refused and told me that Airline will take care, layover was 1.30 HRS . but due to short layover all immigration security & boarding...
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Shukla1906
from Kolkata, West Bengal
Dec 27, 2022
Jan 3, 2023
This thread was updated on Jan 3, 2023
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Staff Rude Behaviour and Wrong Baggage charged

Address: Air India Kolkata Airport

Hello Team,
I travelled on Air India on 11th December 2022 by connecting flight via Delhi. My itinerary mentioned 25kg check-in and 7kg carry-on. I carried only 1 check-in luggage and 1 laptop luggage but no carry-on. My check-in baggage limit was exceeded by 5 kgs and your staff asked me to pay extra Rs.6300. The cost of the original ticket was Rs 7300 and the cost of excess baggage was Rs 6300. I told them that I do not have that...
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Jenith 24
from VELLORE, Tamil Nadu
Dec 21, 2022
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Not received my ticket after successful payment

Hai iam jenith kumar Ravi I have booked a ticket on 21 Dec 22 from Bangalore to Delhi for the 06 Jan 23 in air india online website my flight no is AI 507 i did payment with UPI I'd my payment was successful but I have not received any notification regarding my ticket....
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H
Hardik_solanki
Dec 21, 2022
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One letter mistake in middle name

Hello I booked Air India flight online from official site and now there is a mistake in my middle name of one letter. And when I contacted to Air India regarding this problem then they told me we are not able to help you and you have to contact airport authority and when I contacted to airport authority they forwarded my call and after that someone answered my call and he told me again to contact airport authority. But no one is solved my...
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A
akhilkillawala
Dec 19, 2022
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Harassment and discrimination by Air India

Address: india

This is my booking reservation number : 2XOS47

I called to inquire about my meal preferences as me and my wife have dietary restrictions.
Also I asked them about the process to upgrade my ticket to business class.
The staff was very rude, impolite, and used foul language stating the words "Pagal", "Shut up" . Not only that, they made fun of our last name and said it's funny and looks like Islamic name, who are...
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A
A-ribas
Dec 19, 2022
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Refund!

Agostinho Ribas/Ana Rocha
Booking reference: [protected]
Milan to New Delhi - AI138
Confirmation Number: ZB3SL
Plus, our link flight from DELHI to CHENNAI (553 K AIRCRAFT-32B CONTROL NO.: ZB3SL)
I am writing to complain about the unacceptable treatment I have received from Air India. My flight with the airline was cancelled more than three years ago, and despite numerous attempts to seek a refund or compensation,...
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debajit64
Dec 18, 2022
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Missing luggage

Departure port : Narita
Airrival port: CCU
Transit: New Delhi terminal 3

file reference : DELAI55273

It has been 5 days i have not received my missing luggage yet although it has beed traced back in pune.

Pune authority mentioned that the luggage was sent to kolkata airport via air asia but while checking with CCU BAGSVCS helpline they say they havent received it yet.
br...
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Sto
Dec 16, 2022
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Lier

Worst airline with the worst staff. Canceled my tickets in the month of august. Still haven’t got my refund back. On top of it their employees lied to me that the amount was refunded on 30 th September and asked me to claim the amount from the bank. When they never refunded the amount. Their employees beat around the bushes and don’t give a clear answer. Highly doubt the ethics of the airlines and their staff. It’s 13th of December...
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I flew air india from Delhi to Hyderabad seat 12K. I was disappointed I was unable to charge my mobile devises. I did not expect this from a
Business class service from air india. I certainly will not choose to fly with air india again....
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surajyadav555
Dec 15, 2022
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GST tax invoice not provided by Airline

Address: Jalandhar

The ticket was booked for 02 passenger from IRCTC and at the PNR no is same for the both E-ticket. The GST detail of my organization was filled for the ticket at booking time.

I want to my GST TAX Invoice for claim my TA. In this regard, i have mailed to [protected]@airindia.com. They replied and provide me only one passenger tax invoice and for 2nd passenger, they said that GST details of 2nd passenger was not correct. But...
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saleemkhanqc@gmailcom
Dec 11, 2022
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Citrus Payment Solutions air India ticket booking money Return

Address: fahaheel

Dear sir,
I have made a payment using internet banking in citruspay of rupees Rs.41887.34 for flight ticket booking . amount was credited my account. but ticket my conformed. I'll ask air India office they told me ticket booked but amount not credited there account. so cancel the booking. so please send back money to same account. I will attached that booking receipt and mail conformation also .Please inform me the problem behind...
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Dear Sir/Madam,

We had initiated for refund request in full to your call center on 14th October as Kolkata – Port Blair flight of Air India on 08th Nov AI 787 was no longer operating.

Our refund is still pending for almost 02 months now.

Spoken to Ms. Priya in Air India she stated “she has cancelled booking at NIL fee and processed refund. 14/10/22 Air India Call Center[protected]:45...
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Website: www.airindia.in

Dear Sir/Madam,

We had initiated for refund request in full to your call center on 14th October as Kolkata – Port Blair flight of Air India on 08th Nov AI 787 was no longer operating.

Our refund is still pending for almost 02 MONTHS now.

Spoken to Ms. Priya in Air India she stated “she has cancelled booking at NIL fee and processed refund. 14/10/22 Air India Call Center[protected]:45...
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Dear Sir/Madam,

We had issued Air India tickets online under Senior Citizen Discounted fare for 09 Adults.

On 01st Nov we have raised request for refund in Air India Call Center. We also spoke to Kolkata Air India city office. They washed off their hands saying online tickets purchased on Air India website we cannot do anything. You have to contact call center or write e-mail to [protected]@airindia.in.
br...
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B
burych
Dec 8, 2022
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Passenger Flight Safety

Complaint: My brother (Chamlaur Minhas) and myself (Nirmal S Minhas) travelled to India to visit our family. On our way there we travelled in Business Class and had great service and we truly enjoyed our flights there. On Saturday, April 2nd, 2022, we were returning back to Toronto from New Delhi. On our way back, seat (12k) was not adjusting the way it should have and was reclined in a flat position. We had called staff over and advised...
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Vipin dattani
from Mumbai, Maharashtra
Dec 8, 2022
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Complaint about refund

I book my ticket through mobile Air India app. I did not get E ticket and I was told that App not working and my money will refund in seven days. Its now two and half month and I have not received my money, I have written to customer service many many emails and the reply comes with will let you know in 24 hrs. NOTHING HAPPENS.
I have 8 Case ID
There are two many files running at the same time for my refund
As far as...
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Verma shivani
from Jammu, Jammu and Kashmir
Dec 7, 2022
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Payment debited but ticket not generate

I booked air india ticket from jammu to chennai on 5th Dec .. payment is debited 8835.0 and ref no.[protected], but i didn't get my ticket ..now i wanty refund as soona a possible....
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Verma shivani
from Jammu, Jammu and Kashmir
Dec 7, 2022
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Payment debited but ticket not generate

I booked air india ticket from jammu to chennai on 5th of Dec my payment is debited 8835.0 ref id [protected], but i didn't get my ticket ..now i want my refund as soon as possible....
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