Air India — refund of flights - del-rpr

Hi,
I booked flight for my family from new delhi-raipur and want to cancel now as because of covid-19 none of the domestic flights are working. So i called ixigo and airline to cancel the flights, and asked for the refund.
In return i got a reply from
Ixigo - they dont know anything, consult airline.
Airline - that they will not refund the amount.

please cancel the flight and refund fully as there is no domestic flights going on 24april.

Attached below are the tickets screenshots:
1) Mr. Sunil dutt tanwar pnr - hnvfs ticket number - [protected] amount - rs 1901/-
2) Mr. Mangal giri pnr - hr94g ticket number - [protected] amount - rs 1901/-

If you want ticket, i can share tickets as well i[censored] share your mail id.
But i need my full refund.

You can reach me via
mail id: [protected]@gmail.com
Phone Number: +91-[protected]