Air India — refund of my ticket fare

Address:	110037
Website:	www.airindia.in

I had chose to fly with air india for the first time in my life. And i guess that was the biggest mistake i committed in my life. Its was 5:23 hr when i got to the counter for my boarding pass and they straight away denied to give me the boarding pass. I told them that i was coming from chandigarh as i went there for official work and prior in the evening i got to know that my grandmother expired, so i booked my ticket at 7:59 pm on 01/12/2017 i. E. Friday and got my ticket booked for 1st flight in the morning to bhopal at 5:55 am on 02/12/2017 i. E. Saturday as everyone one was waiting there for me to arrive to start with the funeral.

The staff from the air india wear so ruthless they dint even bother to listen to me for once they said you are late and will not allow you to take the flight. I had already explained them the whole scenario. Still they dint consider. I literary begged them to allow me it is important, but they wear so stubborn that they din't even consider the situation i was going through. On top of it they are not even giving back my fare for the ticket that i have spend for the ticket.

I guess this is how government company works for their citizens. I would never prefer to travel by air india in my lifetime again. Indigo, spicejet, etc.. Being private flyways they value the customer more than the government company does. I would rather go with the private flyways company from now on. I am very disappointed with the services of air india being a government company.

My only complaint is to get back my fare for the ticket that i have paid for no reason as they dint allow me to board the flight. I had paid 4771 rupees for the flight and want my money back.

Kindly go through the complaint on an urgent basis. And do the best possible regarding my complaint!

Regards
Triptita ghosh
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