Air India — Regarding Refund against cancelled Flight - Case ID: 06825497, 06817650, 06629174, 06289013, 06288247

Address:

C/43 Survey Park. PO Santoshpur, Kolkata 700075

This is in regard to the refund effected on 6th Oct 2020 against the following tickets.
1. E-Ticket number - 098-[protected] & 098-[protected]
2. Passenger's Last and First Name - SEHGAL PREETI & SEHGAL SUMAN
3. Flight Number - AI775 / AI177 & Return AI178 / 776
4. Date of travel - 18 MAY 2020 & RETURN 8 JUL 2020

I am advised that the refund Reference is RA098A614395VW1.

Unfortunately I have not received the amount as the account through which payment was made had been closed before the refund was made. I had also forwarded the following:.
1. Mail from ICICI bank confirming closure of account[protected] from which payment for ticket was made.
2. Copy of my Aadhaar card for identity.
3. copy of cheque of my account which is in operation for refunding the amount.

The customer service cell has been creating case IDs and has yet to resolve my issue