Air India — ticket not booking, money deducted from account

This is regarding booking of air ticket in airindia website today,[protected].
The ticket (Multi city) was booked for delhi to kozhikode and the payment was made through upi (Bhim) app. An amount of rs. 4020/- was deducted from my bank account. The ticket was not booked and an error message was reported by the website.
The amount of rs. 4020/- was not returned by air india for the un-booked ticket.
Name of the passenger: kriti mantri
Phone no: mobile: [protected]
E-mail: infigo. [protected]@gmail.com
Payment made from : upi (Bhim) app
Transaction reference as per axis bank account: transaction id:[protected] time: 21:57:26
Date of booking:[protected]
It is requested to return the amount to the axis bank account immediately