Air India — ticket refund

Kindly attnd:- senior persons of air india airlines.

I booked a flight ticket for dated 3rd nov'2017, from allahabad to delhi (2 tickets), via goibibo, but unfortunately that flight was cancelled by air india airlines, due to there some technical fault & they said, they will arrange new alternate flight on very next in morning 8:55am, but me & most of the passenger were not ready, we have to reach delhi as early as possible, so i booked a new flight from lucknow to delhi on my cost & air india airlines person has confirmed that they will refund my all money, if i will not take there arranging flight.

So, i back to delhi and i have cancelled a flight & initiate for refund, & after that airlines persons also confirmed to goibibo person on recording call that they will refund 100% ticket cost to go ibibo & goibibo will refund to me.

But till date, i have not received my money, goibio is saying that air india air lines has not initiate money to go ibibo till date, & now air lines india is also not showing & reverting of our calls.

My ticket cost of 25000/- flight was cancelled due to mistake of air india airlines, so why should i suffer a loss of there mistake, i booked a ticket from air india, this was my biggest mistake. I booked ticket, becoz of good reputation of air india, but i think i was wrong.

Kindly let me know, i will get my refund or not.

Looking forward your earliest reply on this matter.

Ticket no:[protected]
[protected]

Kindly revert asap.
My email id:- [protected]@gmail.com