Air India — unethical behaviour to issue blocked seat

Address:

73319

Dear Sir,

I have booked an E-Ticket as per PNR (Y2321) for the sector TRV/SHJ on 2nd August 2017 and blocked the seat No. 4A for my nephew Mr. Asif Mohammed Sali. Today was his travelling. In the checking counter at Trivandrum International Airport, the counter staff issued him boarding pass with seat No. 32D. He was directed to the Manager in charge in the airport when he asked to issue the seat we were blocked.

Unfortunately he was not ready to change the same and was spoken with me through telephone. He was telling the 4th row seat is payment seat and you did not pay for the same. I told him that at the time of reservation it was shown that the same seat I blocked was with no fee. He told that he don't know about it and it may mistake of the Air India Site. I feel shame that one of your senior responsible staff doubting the trust of your web site.

At last he has allotted 8th row seat which is the emergency exit row after understanding that we are going to complaint about this incident.

I also felt the same experience before at Sharjah International Airport for my personal travelling time. I am using Air India since last 20 years and my FFP No. is[protected].

I have booked a seat for me myself on 19th as per PNR (Z8L71) wish to cancel related with this very bad and sad incident happened at Trivandrum International Airport today.

Please note that these type of employees will spoil the reputation and growth of our National Airline. Please take the appropriate action against the irresponsible employees and save Air India.

Regards

HASHIM. S
LIAISON MANAGER
PACE GROUP, SHARJAH
UNITED ARAB EMIRATES
[protected]
[protected]