Air India — Web Check-In Portal Out Of Service

On account of the server being down a few hours i.e. 3-4 hours before the flight was due, customer care numbers not being reachable and the inability to check in online, I missed my flight to Mumbai. Besides the ground staff at the airport was not cooperative at all or willing to understand the urgency of the matter because of which I had to miss an important interview too. Had their web check in portal been working properly, I would have easily taken the flight in time but not only did I miss it, the staff was also not accepting their fault and that it was their portal that was out of service. I even tried checking in through chat box on website multiple times after which it stopped working altogether. In addition to the time and effort being wasted, I had to suffer a loss of INR 15, 650 which is the ticket amount despite reaching 55 mins before time where they were still letting people in and I am now seeking a refund for the same from Air India.