[Resolved]  Aircel — 3G Data Cheating !!!

Address:	Kolkata, West Bengal, 712136
Website:	Aircel.co.in

See the below trails. Its evident that either blinds work at Aircel or they are bluntly fooling customers. Basis my complaint they first asked me to share the SMS i received where it confirmed validity for 30 days. But when shared they started copy-paste their reply.
Even surprisingly (??) their appalet authority never responds even if you ask reply from them separately. No contact details of their senior management is available in grievance link.
Very Very poor level of customer service, not sure how they are still in business !!

I want strict actions to be taken for this complaint.
[protected][protected][protected][protected][protected]
If that is the case then what about your SMS, why are you misleading your customers? How many customers do you fool around a day? 1000? 10000? Either you solve my issue with honesty and ethically or give me your MD OR CEO's email id. I wish to take it up with them and if the Senior management also sticks to the same stance I wont mind taking it upto TRAI or CONSUMER COURT . . . . Hope you understand english and will provide me you higherups contacts as requested above i[censored] cant resolve it.

From: "Kolkata - Care (E)"care.[protected]@aircel.co.in
Sent:Mon, 03 Oct 2016 09:52:34 +0530
To: [protected]@rediffmail.com
Subject: 3G Data Cheating !!!
Dear Aircelite,
Thank you for writing to Aircel
We regret for the inconvenience caused you
This has reference to your e-mail dated[protected] regarding balance deduction for your Aircel number [protected].
We have informed you in our previous communication that post system validation we have found that INR 393 Internet Pack has been recharged successfully in your number on[protected] and you have already received the benefit of 4.8 GB 3G Data valid for 28 days.
We would like to inform you that based on system validation we have found that INR 35.46 has been deducted from your main account on[protected] at 10:31:41 PM for accessing GPRS in 3G network against the recharged of INR 393 data pack on[protected], you started surfing[protected] at 10:31:41 PM and continued internet surfing post 23:59:59, that's why balance got deducted from main account.
We would also like to inform you that the above mentioned amount has been deducted from your Aircel account for accessing GPRS in 3G network @15paisa/10kb and INR 393 data pack has already been expired on[protected] at 23:59:59 second.
We regret to inform you that, we are unable to process waiver/reversal for the deducted amount as the charges levied to your account are found to be correct.
It is our constant endeavor to provide seamless customer service to our valued customer and it is our pleasure to serve you and look forward to your valued patronage.
We are now pleased to assist you with the following Toll Free Self Help options:
SMS HELP to 121 for Your Account related info
Now pay/recharge your mobile, check your account balance, raise service request, and subscribe any Product through Aircel App. Download App by clicking onwww.aircel.com/mobileapp.
No need to remember all the codes anymore.
Now DIAL Single string *121*911# to check your Data Balance Check Codes
SMS BAL to 121 for Balance (Prepaid)
SMS MY VAS to 121 for Active Vas
Limited Data Balance check for Prepaid 3G -*143*0#
Call 155223 for Active Vas & VAS deactivation
Call 1288 for Latest Product info
For Account & Product related information Call 121 from Aircel Mobile. For Complaints & Requests Call 198
From Aircel Mobile (Toll Free) or [protected] from Non Aircel Mobile.
Or e-Mail us at:
E-Mail us at: care.[protected]@aircel.co.in
Assuring you the best of our services at all times
It is our constant endeavor to provide seamless customer service to our valued customer.
Regards,
Aircel Customer Care Desk
Dishnet Wireless Ltd.
Kolkata
[protected] Original Message[protected]

Hello,

I trusted you guys... but you have forced me to write this mail again by breaching the
trust... Let me put it pointwise for both of our ease:

1) You argued through your last mails that post my recharge of INR 393/- for 3G pack; I
was given 4.8 GB for 28 days and not as per the SMS which I claimed to have received
mentioning data credit of 3.6 GB only. You were so ADAMANT that even after i reconfirmed that
it was not 4.8 GB, you wanted me to send you the snapshot of the SMS. I have attached herewith
for your REFERENCE.
2) This recharge was done on 27 Aug and should have been valid for 30 days. However, post
consumption of only 3.09 GB data, my account balance was deducted on 23 Sep (seems 28th day);
which actually meant that I have consumed the entire data before the last date. As a result
INR 30-40 (approx) was deducted. And I was left without any balance/data and my phone useless.
3) I didn’t have any other choice to again do a recharge to keep my phone active and
continue with the calls, as my 2years son and wife were staying away from me for couple of
days.

I don’t know if you guys will have the WILL to understand that above mess you all have created
!!! Really doubt how customer centric is your approach. At the juncture where all the
telecom companies are struggling hard to stay in the market, i really felt that this feedback
should go to your MD/CEO’s office.

Now I want a quick resolution to the issues as mentioned below –

a) I need my remaining (1.80 GB approx) 3G data to be credited asap. Validity should be
increased obviously.
b) Need the balance (INR 40/- talktime) which was deducted, even after I had sufficient
data balance.
c) I want an apology letter for the entire mess with the reason behind it.
d) Given the above I deserve compensation for the harassment and mental stress. Leave it
to you and HOPE it would be justified.

Await quick resolution.

On Wed, 31 Aug 2016 11:12:52 +0530 "Kolkata - Care (E)" wrote


Dear Aircelite,

Greetings of the day
This has reference to your e-mail dated[protected] regarding the benefit of INR 393 Internet
Pack for your Aircel number [protected].
We have informed you in our previous communication that post system validation we have found
that INR 393 Internet Pack has
been recharged successfully in your number on[protected] and you have already received the
benefit of 4.8 GB 3G Data valid for 28 days.
In order to assist you better, we would request you to kindly provide the below mentioned
details for further investigation:-
Please share the print screen of the mentioned offer where it reflects:
It is our constant endeavor to provide seamless customer service to our valued customer and it
is our pleasure to serve you
and look forward to your valued patronage.
For any further assistance, please feel free to contact our Customer Care representatives at:
121 –Chargeable (in case of Queries / Products / Services) or 198-Toll Free (in case of
Complaints) from your local Aircel
mobile
Or

Visit your nearest Aircel Store (To get address SMS “STORE”Pin Code to 121 toll free)
Or
Visit our official website www.aircel.com
We are now pleased to assist you with the following Toll Free Self Help options:
SMS HELP to 121 for Your Account related info
SMS BAL to 121 for Balance (Prepaid)
SMS BILL to 121 for latest billed amount (Postpaid)
SMS UNB to 121 for unbilled usage amount (Postpaid)
SMS BINFO to 121 for Bill summary (Postpaid)
SMS MY VAS to 121 for Active VAS
High Speed Data Balance check - *122*011# (Prepaid)
Limited Data Balance check for Prepaid - *400#
Call 155223 for Active Vas & VAS deactivation
Call 1288 for Latest Product information
Call [protected] from Non Aircel number
Or
E-Mail us at: care.[protected]@aircel.co.in

It is our constant endeavor to provide seamless customer service to our valued customer.
Regards,
Aircel Customer Care Desk
Dishnet Wireless Ltd.
Kolkata