[Resolved] Aircel — aircel giving me wrong ucp for mnp | |||||
From last 1 month i was not able to send port request from my aircel number and then after 20 days aircel provide me wrong ucp (Unique code for porting) which can’t be use with other company operator then again i request for new correct ucp to port out but aircel not giving me forcing me to stay with their network, aircel service for their customer is worst and their internet and calling plan is v costly and outdated they giving me 2g service at v high cost and their network is worst and their network always does down. Was this information helpful? | |||||
Jan 9, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Dec 05, 2017 Aircel Customer Care's response Dear Customer (Sami456789), Apologies! We would like to inform you that your current status has been shared with the team. Please be assured, an update will be provided to you soon. Warm Regards, Aircel Social Media Team Verified Support Dec 06, 2017 Aircel Customer Care's response Dear Customer (Sami456789), As per our team, informing that we had sent the correct UPC since it is system generated, however, as checked you had sent the Port Out request by using your expired UPC. Hence, got rejected automatically. UPC which was generated on 28th Nov is valid until 14th Dec hence you need to send the request with that UPC only. Warm Regards, Aircel Social Media Team | |||||
 2 Comments | |||||
Comments
My Name is Sri Krishna Shukla and i want to port my two numbers but still msg is not going on this format on 1900..
PORT_10 Digit mobile number
and sending on 1900 and stii i am facing this issue this problem related...
My Numbers are (1) [protected] and (2) [protected]
kindly do the needful with urgent basis...
PORT_10 Digit mobile number
and sending on 1900 and stii i am facing this issue this problem related...
My Numbers are (1) [protected] and (2) [protected]
kindly do the needful with urgent basis...
Aircel Customer Care's response, Dec 5, 2017
Verified Support
Dear Customer (Krishhhhhhhhh),
As per our system check, we would like to inform you that the Port Out request for your number (8070404041) is already in progress and it's expected resolution date is 09/12/2017.
Regarding your number (8070478143), the UPC details are mentioned below:
UPC: DM167167
Validity up to 14/12/2017 12:00:00 AM
After receiving your UPC kindly visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:
1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received
Warm Regards,
Aircel Social Media Team
As per our system check, we would like to inform you that the Port Out request for your number (8070404041) is already in progress and it's expected resolution date is 09/12/2017.
Regarding your number (8070478143), the UPC details are mentioned below:
UPC: DM167167
Validity up to 14/12/2017 12:00:00 AM
After receiving your UPC kindly visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:
1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received
Warm Regards,
Aircel Social Media Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
thanks
Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:
Store address:
Store executive's name:
Date of visit :
Warm Regards,
Aircel Social Media Team
We would like to inform you that we are checking the issue. Please allow us some time.
We request you to please share an alternate number and suitable timings to call you.
Our team tried to call you but the number was switched off.
Warm Regards,
Aircel Social Media Team