[Resolved] Aircel — Aircel postpaid bill complaint

SubashD123

from Kallakkurichchi, Tamil Nadu

Address:

637214

Mobile no:[protected] bill amount:300 for june 2016. I paid the amount through https://epayment.aircel.com/aircel-billpay/pmt_face.jsp this website (Indian bank).
Amount is transferred to your account but your side us amount is not paid for june month. June month bill is added to july month. So i paid the bill for june & july month again on 16.08.2016. For june month bill desk no inb[protected] transfered to[protected]. Kindly request you to refund the amount to my account.

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Sep 15, 2016

Complaint marked as Resolved

Amount is refunded through the deposited amount.

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Aircel Customer Care's response Dear SubashD123,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aug 25, 2016

Updated by SubashD123 Still there is NO Response. Amount is not refunded I am waiting for one months. If we called ur executive they telling as ur complaint is forwarded but there is no responses Very Worst Response form Your Customer care Executives

Verified Support

Aug 26, 2016

Aircel Customer Care's response Dear Customer (SubashD123),

We would like to inform you that your request forward to the billing desk to verify the payment updation, please co-operate till get update from billing team.

Warm Regards,
Aircel Social Media Team

Aug 31, 2016

Updated by SubashD123 Any updates regarding my compliant

Verified Support

Sep 01, 2016

Aircel Customer Care's response Dear SubashD123,

We request you to please check with your bank statement for payment. As payment already reversed to your account if the payment is unsuccessful to Aircel account. In case you didn't received the amount please share Your bank statement from 16th July'16. for further process.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Sep 01, 2016

Updated by SubashD123 how can I submit my bank statement to you. In the customer care complaint registration there is n attachment option