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[Resolved]  Aircel — Complain regarding balance deduction

I am rahul ranjan consumer of aircel from kota. My aircel no. Is [protected] many times balance deduct from my aircel account without any cause. So l request you to take senior action against it. If we call aircel customers to help he didn't received my call when i call from other aircel no. To ask about balance deduction then no any proper response given by aircel customer service. Many incoming call occur from aircel company if receive balance deduct automatic
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Nov 17, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2016
Aircel Customer Care's response Dear Customer(ranjan143rahul),

We would like to inform that as we have checked your account and no such vas deduction found.

Thanks and Regards

Aircel Social Media Team
Verified Support
Oct 17, 2016
Aircel Customer Care's response Dear Customer(satya52),

We would like to inform you that Rs.35/- was posted to your account on 05/10/2016.

Thanks and Regards
Aircel Social Media Team
Complaint comments 
4 Comments

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Comments

Hi sir, I would like to get a complete call history for my Aircel number : [protected] since its activation. It has been activated for past 2-3 months only. Please send it to my email address at [protected]@gmail.com
Reply
Aircel Customer Care's response, Oct 10, 2016
Verified Support
Dear Harith Mohamed,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
This is in refernce to the current turmoil in the valley as every citizen of india is knowing that the situation is very tense. I am making complaint about the internet charges which company is charges from the post paid customers as we have not enjoyed the service from july 8 2016 and they are charging.
Reply
Aircel Customer Care's response, Oct 10, 2016
Verified Support
Dear Customer(EAHCM ANANTNAG),

Thank you for your valuable feedback. We have shared the same with our concerned team for appropriate action.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter

Thanks and Regards

Aircel Social Media Team
Sir my no is [protected] my balance is auto deducted rs 35 on 02/10/2016 at 09:44 for blockbuster service but, I am not aware of this, without an valid reason when I cantact to customer care they deny to refund my money and they behaved rudely now I am going to consumer court
Reply
Aircel Customer Care's response, Oct 10, 2016
Verified Support
Dear Customer(satya52),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
I have charged twice this month firstly 60 rs then I called customer care they refund 30 rs.Now again I charged 35 rs again without any reason I am calling customer care but not Connecting. Requesting u to please check and take action.
Reply
Aircel Customer Care's response, Oct 12, 2016
Verified Support
Dear Deepak thaploo,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:

Date & Time of deduction:

Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

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