[Resolved] Aircel — Not get back my money

ajaypalbhobhiya

from Delhi, Delhi

Address:

Jodhpur, Rajasthan, 342304

Sir,
I have my mobile number by 57 rs. But recharge was failed but i didn't get my money back till now. My mobile number [protected] and mail id [protected]@gmail.com.
Online recharge (Rs 57) by debit card but every time recharge unsuccessful and balance not returned in my account form 2 times (Citi gateway). Bi tried to recharge thorough bill desk gateway (Aircel website) balance debited but recharge unsuccessful and balance not refund.
* now what to do?
* i'm afraid to recharge online because it may unsuccessful and balance will wipe out from my account.

Pls help.

Ajay pal
[protected]
Area - rajasthan

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May 15, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

Aircel Customer Care's response Dear Ajaypalbhobhiya,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Recharge Date:
Transaction ID (if received):

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team