Aircel Odisha — 3G recharge not credited into my account

I have got same issue as your, in Karnataka. Certainly Aircel looks like a tribal-company, especially in customer-care services.

Here is my problem, that I am still struggling with aircel;
I had a Rs 997 data-plan active on my number, and I exhausted all my data. So, I recharged with Rs 663, on Oct 26th, with aircel's transaction id KA[protected].
Now, it is more than 8th since my recharge, still I got no high-speed data and neither the refund of my recharge.

I repeated checking my data-balance, using their *122*011 number, for last 10 days and it shows me 0 MB balance.

I spoke to customer care executives, on 121 & 198, multiple times and they say their servers don't have all the information about my Rs 663 recharge. I asked them to take my aircel transaction id (KA[protected]) and track it based on it, but they were not even ready to note down my transaction id.
Come on Aircel, if you have such dumb customer-care-representatives or dump servers available to your CC, then whey are you wasting all the money you pay on their salaries.
Either they should be able to provide any help to customers; if not, then you should just close your CC cell.
Seems they have kept CC cell, just to meet the TRAI guidelines.

I also sent email to aircel about this problem, and in response they started asking me some un-related questions - what handset do I use, what is the signal strength I get on my mobile, which floor of my building do I use internet, etc.
What foolish questions, my data-balance shows as 0MB, what has it got to do with my signal strength and my floor, etc.
You should check your servers why data-balance is 0MB for me, when I was supposed to be 7.5 GB.

I don't know how aircel has become such a non-sense company. I used to think they are good at customer service, but my today's experience showed what they actually are.

I don't know where I am headed towards for my problem.
But I am almost sure that I should recommend all my friends and all other contacts to get rid of aircel internet, if they are using it.
Otherwise, they may also end up being a situation where money is taken for some service, and service is not at all given; and one has fight even to get the refund.

regards

I recharged with Rs 444 online from Paytm.com like always. I instantly got the successful recharge message in my registered number that My recharge for 444/- was successful.
So i started downloading a 2gb file, and upto 800mb it was ok, but then suddenly the download stopped and so did the browsing. I was baffled as i saw an amount of Rs 444/- being taken away from my bank account, so i immediately called AIRCEL customer service. Unfortunately, i got the most disgusting replies:
>Please insert ur SIM with the problem in a phone and call us.
>Please dial 121 for this issue.
>Please dial 198 for this problem solving.
>Please dial 121 followed by 323
>Please dial 121 followed by 6 and 7
>"U dont have 3g activated in ur SIM...Oh wait!!!...u do have 3G activated."
>"Let me forward your call to my senior expert"(after which there was a long silence, as if they were waiting for me to hang up from my side)

THIS WENT ON FOR TWO HOURS, AND AFTER THAT I KEPT CALLING AND THE MACHINE VOICE REPEATED "ALL OUR CUSTOMER CARE EXECUTIVES ARE BUSY"...this they do to avoid a constant caller, but what they dont realize is that the person is desperate to know where his money (444/-) went, and that he isnt interested to hear the voices of those [censored]S sitting in their Aircel office THINKING THAT WE ARE DOGS AND WE'LL KEEP ON BARKING.
IF THE MOTIVE IS TO PLAY WITH OUR HARD EARNED MONEY...OR IF IT IS TO TEST OUR PATIENCE...THEN THEY BETTER CHANGE THEIR MOTIVES. [censored]ING BLOOD SUCKING .