Aircel — port - mnp - failure - unable to get otp for bank transactions / sms

Address:

636008

Dear sir,

My upc for my aircel mobile no ([protected]) is dt 219194 which was created on 28.2.2017. I am unable to communicate aircel to clear my dues, in these circumstance i went to aircel office at salem near four road, they advised after disappearing aircel in the mobile phone insert airtel sim.in the mean time an advance amount of rs.200 against my bill amount of rs.174 (On 3.3.2018) paid through online to aircel, on 5th aircel tower disappeared hence airtel sim inserted to my phone. Initially airtel tower has came and one message has came to my mobile phone ""your services have been set. Please restart your handset."

That's all - after that i am unable to get both airtel tower and aircel tower, i am unable to communicate others even too many otp's for my bank transaction and other transaction also failed due to this.

My question is as a mobile customer, if these scenario continues how digital transaction will continue in near future. This is utter system failure from "communication department".

If aircel demands to clear the dues from the customer without providing service to the public, it is illegal. I am facing too many problems because this failure.

Request you to take necessary action against the service provider and please port my mobile to airtel as requested earlier with immediate effect.

If service not immediately, a penalty may levied to aircel and the same to revert in my mobile account at airtel.

Expecting your action at your end.

Yours sincerly
Lakshmi,
Mob:[protected]
Salem, tamilnadu.