[Resolved] Aircel — Postpaid bill amount not updated | |||
Hi, My Name is Dineshbabu.S, My mobile no is [protected] My alternate mobile no is [protected] My Appellate Docket number is 1-[protected] I have raised the complaint on July 12 to the appellate desk. please check below response details from the appellate desk. I have spoken all four members in your appellate desk still now no response. 25.07.2016 Bharath Response: mail sent to backend team still not updated you will get the call from the backend team. 28.07.2016 Pradeep Response: your Docket no was closed backend team required bill desk transaction, no but I said I have sent all the transaction detail throw mail. again I have given my all transaction details manually he take the complaint manually and said u will get the call 05.08.2016 Sarika Response: mail sent to backend team still not updated you will get call 17.08.2016 Bharath Response: mail sent to backend team still not updated you will get call 19.08.2016 Chinnusamy Response: mail sent to backend team still not updated you will get call 22.08.2016 Chinnusamy Response: mail sent to backend team still not updated you will get call 23.08.2016 Bharath Response: mail sent to backend team still not updated you will get call 25.08.2016 Bharath Response: mail sent to backend team still not updated you will get call 29.08.2016 Bharath Response: mail sent to backend team still not updated you will get call Still, i am getting the same reply The Same response still now I heard same dialogue from your appellate desk. I need a solution for this issue. today my mobile outgoing call will disconnect due to the payment not paid. kindly help me on this ASAP. Was this information helpful? | |||
Feb 10, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Jan 10, 2017 Aircel Customer Care's response Dear Customer(DINESHBABU S), We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue: Mode of Payment: Transaction id/Reference id: Amount Paid: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team | |||
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i want complete call histry of my mobile no.[protected] send my email id [protected]@gmail.com
We would request you to visit your nearest Aircel store with the following documents to get the details for the same.
POI (Proof of identity)
POA (Proof of address)
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
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Aircel Social Media Team