[Resolved] Aircel — recharge cannot processed at this time

Pemalama2210

from Kishanganj, West Bengal

Address:

Darjeeling, West Bengal, 734003

This is my 6/7 times i tried recharging from paytm and aircel.com app. I am regular aircel internet user. I always check my offer for you. I tried recharge with 198 and 348rs as it showed offer in my number bt it failed. Money deducted but no recharge. Called 198 but no good response given. One said there’s no such offer. Recharge with 349 i did but the same problem happening again. I cannot recharge my internet pack. Please fix this asap. Below posted the screenshot of the recharge from aircel.com which showed status-success but in sms it is saying recharge failed

+4 photos

Was this information helpful?

No (0)

Yes (0)

Mar 17, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2018

Aircel Customer Care's response Dear Customer (Pemalama2210),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Feb 16, 2018

Updated by Pemalama2210 Dear aircel,
I just wanted to say that nobody called me from your side. No action was taken. I have been your customer for more than 10 years. Always loved your tariff/data plans. I am always in need of internet because i work online mostly but lately because of the above mentioned problems i am having too much of an issue. I cannot deal with it anymore. One of your executive told me there is no offer at all while i checked myself there was offer for you but they told me there is no such offer. Then why are you misleading us customer if there is no such data plans? I almost spent 1000rs trying to recharge 6times which i have yet to receive the refund. And thanks to you i am switching my number to vodafone. Nobody from your side helped me.