[Resolved]  Aircel — Recharge not successful but money deducted

Address:	122002
Website:	aircel.in

Hi sir/madam,

I done recharge of rs 110 for mobile no:[protected] on feb 25th via mobikwik app. Recharge was not successful but money was deducted from my credit card. I i received message from aircel that "recharge amount of 11o was not successful. Your aircel transaction id : tnr[protected]". So i raised complaint in both mobikwik app and aircel customer care. When i contact aircel customer care they told me that amount will be refunded with in 7 days but not yet. I didn't received my complaint number from aircel to my mobile number even i requested many times. When i contact mobikwik app customer care they registered my complaint and ticket numbers are # 6149714, # 6025405, # 5988027. I received the below message from mobikwik app lastly that amount was captured by aircel. Please find the below message.

"dear user, greetings from mobikwik! This is in reference to your email regarding recharge transaction. We have checked our system for transaction of rs 110 and is showing successful at our end. Please use the operator id - tnr[protected] to confirm the status with the operator directly. En[protected] [protected]f84d6d tnr[protected]/25/2017 12:13:13 pm[protected] aircel aircel - tamil nadu mobikwik systems pvt ltd approved no view as per your request, we have already escalated the transaction to service provider and received successful transaction confirmation from their end. Hence, we suggest you to contact operator with the help of provided details or forward written confirmation received from operator regarding failure status of mentioned transaction so that we can assist you further. Thank you for being a valued mobikwik customer. Regards, mobikwik team"

Please do the needful and revert my money back to my card.