[Resolved] Aircel — Remove the auto renewal of internet pack

aadi mohata

from Ranaghat, West Bengal

Address:

759018

I have activated oridecpi9 an auto renewal pocket internet of rs. 9 on this number [protected]. Now, for deactivating it i had tried many ussd codes and also called customer care. They had told me that they deactivated it but every night at 12:30-12:50 my amount is deducted. I had tried *121*902# also but no result. Please help me to deactivate it as soon as possible.

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Feb 3, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2017

Aircel Customer Care's response Dear Aadi mohata,

Thanks for reaching out to us. We request you to dial *121*904# to deactivate oridecpi9 Rs. 9/- pack.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Jan 03, 2017

Aircel Customer Care's response Dear Abhishek Singh,

We request you to share your correct Aircel number so that we can assist you accordingly.

Thanks and Regards
Aircel Social Media Team

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Comments

murarinandu2608

from Bengaluru, Karnataka

Hi Team, I have lost my sim card and have been onsite for past one year and the need a new sim card.

Mobile Number : [protected]
Alternative Number : [protected]

Please help in getting a New Sim.

Aircel Customer Care's response, Jan 3, 2017

Verified Support

Dear Customer(Murarinandu2608),

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Abhishek Singh

Hello sir, I have by mistake I recharged my prior prepaid mobile number [protected] through FreeCharge for 550, now FreeCharge is saying that the money is with sircel and hence cannot be refunded I have already contacted Aircel customer care they are not able help me please help.

FreeCharge order I'd FCMI[protected]

PLEASE REFUND.

Aircel Customer Care's response, Jan 3, 2017

Verified Support

Dear Abhishek Singh,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Date of offer message received:
Recharge Denomination (done on the number):
Recharge Date:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this
matter.

Thanks and Regards
Aircel Social Media Team

Dash Chinmaya

from Asansol, West Bengal

I am a customer of Aircel pre-paid and Mobile Number is [protected] using since, last 8years but the sim card not working now (Sim card registration failed)
please activated the same as early as possible.
Thankig you!

By:- chinmaya
[protected]@gmail.com
Cell No.[protected]

Aircel Customer Care's response, Jan 4, 2017

Verified Support

Dear Dash Chinmaya,

We would like to inform that the number is disconnected due to Negative Verification-BULK CONNECTION.

Further, We request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team