[Resolved] Aircel — Scam - false billing for a disconnect postpaid number

sathesh.selvamani

from Delhi, Delhi

Address:	Chennai, Tamil Nadu, 600048
Website:	www.aircel.co.in

Hi,
I had a post paid connection for aircel (My aircel number [protected]). On 14-nov-2016, i sent an email to aircel saying that i need to disconnect my post paid connection, as i don't want the service anymore. But aircel customer care team, informed me that they have enhanced the services and asked me to continue with aircel. I agreed to use it for another one month. Subsequently on 1st jan 2017, i sent another email to aircel to disconnect my post paid connection as i don't want the connection. The customer care agreed to disconnect and on 11-jan-2017 asked me to pay the billed amount of rs. 308 and unbilled amount of rs. 50. I paid the amount of rs. 358 on 12-jan-2017 (Aircel transaction id:ch72990329971484217790441). Aircel acknowledge the same and confirmed through email that, my number will be disconnected on or before 18-jan-2017. After that aircel still continued to bill me and now is asking me to pay additional rs.602 for a period (Feb, mar, april) where my number is disconnected from 18-jan-2017. Now aircel is making harassing calls and unwanted emails to me. Can somebody help on this.

Regards,
Sathesh

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Jul 25, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2017

Aircel Customer Care's response Dear Customer (sathesh.selvamani),

We are forwarding your issue to the team. Meanwhile, kindly share the alternate no. so that our team can look into your issue.

Warm Regards,
Aircel Social Media Team

Verified Support

Jun 22, 2017

Aircel Customer Care's response Dear Customer (sathesh.selvamani),

We would like to inform you that as per our record retention team retained you and again you gave a request for CHURN. Hence, the feedback from retention team is not retained. As per the same your number got disconnected and final bill got generated. We request you to clear the same.

Warm Regards,
Aircel Social Media Team

Sep 14, 2017

Updated by sathesh.selvamani Yes Correct, the retention team has not retained and agreed to disconnect on 18th Jan 2017. Why are the additional billings done. Can you please furnish or release my customer care conversations?.
The issue is still not solved. AIRCEL is still making calls. The recovery team is saying that they are from Police Stations and Sub inspector is in the call. They are threatening that they will file an FIR. I wanted to know the explanation for the additional billing (My aircel number [protected]). Please release the conversations between me and AIRCEL customer care agents.

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Comments

abhi 1

from Ingraj Bazar, West Bengal

Aircel manager,
sir/madam
My no: is not activate. it showing emergency call only. it very needed.
please note my no: [protected]. kindly activate my aircel number.

Aircel Customer Care's response, Jun 14, 2017

Verified Support

Dear Customer(abhi 1),

We have checked your account details and found that your number has been disconnected under ZMU policy as per TRAI guidelines. Hence, we request you to kindly visit nearest Aircel store for further assistance in this regard.

Warm Regards,
Aircel Social Media Team

lokendra shekhawat

from Jaipur, Rajasthan

My number is [protected]
Unable to deactivate auto renewal service of rs.3/- pack
Received daily messages your aircel rjmc161115datapi3 pack has been renewed successfully

Refer me to stop this services

Aircel Customer Care's response, Jun 14, 2017

Verified Support

Dear Lokendra Shekhawat

We would like to inform you that the number shared by you (9782395799) is already ported from Aircel on 27/04/2017 to Vodafone.

So, we request you to share a valid Aircel number so that we can look into the matter.

Warm Regards,
Aircel Social Media Team

sathesh.selvamani

from Delhi, Delhi

The issue is still not solved. AIRCEL is still making calls. The recovery team is saying that they are from Police Stations and Sub inspector is in the call. They are threatening that they will file an FIR. I wanted to know the explanation for the additional billing (My aircel number [protected]).