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Aircel

[Resolved]  Aircel — Transfer special recharge amount into main account balance

Address:608306
Website:www.consumercomplaints.in/new_complaint

Dear sir,
I am Satheeshkumar Gunasekaran . On 17.12.16 I had recharged Rs.749/- on my aircel mobile no [protected] then my special balance goes to Rs. 749/- and it shows that the validity of this special balance is 3 months. Sir I do not want to this special balance. Kindly transfer this special balance in my main account balance. Because i do not know any step to transfer this promo balance into main account balance. I will be always

thankfull to you.

Satheeshkumar Gunasekaran

Mobile no: +91 [protected]
+2 photos
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Jan 30, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2016
Aircel Customer Care's response Dear Satheesh Guna,

We would like to inform you that PF balance (promo balance) can not be transferred to main balance. Also, PF balance can be used same as the main balance for voice, SMS and internet but, you can not use PF balance to activate any service.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Verified Support
Dec 20, 2016
Aircel Customer Care's response Dear Sawankumarpiwhal,

We would like to inform you that your Aircel number has been disconnected under ZMU policy as per TRAI guidelines. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Thanks and Regards
Aircel Social Media Team
Dec 26, 2016
Updated by Satheesh Guna Dear sir,

I am working in Oman muscat, I planning to come to my country after 3 to 4 months back (may be May-2017)

Unfortunately i recharged my mobile for special recharge @ rs.749 but this recharge validate 3 months only.

Thanks & regards,

Satheeshkumar.G
Mobile No: +91 [protected]
Verified Support
Dec 27, 2016
Aircel Customer Care's response Dear Neharika Medi,

We would like to inform you that number has been disconnected hence no action has been taken on the same.

Warm Regards,
Aircel Social Media Team
Verified Support
Dec 30, 2016
Aircel Customer Care's response Dear Sravan1234,

We have checked your account and there is no issue found. We suggest you to check the SIM by inserting in another handset if the issue is still persisting then visit the nearest Aircel store so that needful can be done.



Thanking you and assuring you of our best services.

Thanks and Regards
Aircel Social Media Team
Complaint comments 
5 Comments

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Comments

Hell,
I have recive a message of Balance deduction of 35rs for Bolloywood beauty. Then i called up Aircel customer care nd ask for the reason but they behaive unprofestional and rude behavior with me and also disconected my call and denied to connect my call with supervisor. I want answer regarding this.

Reply
Aircel Customer Care's response, Dec 20, 2016
Verified Support
Dear Paul4449,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Date & Time of deduction:

Please avoid clicking on any flag or link while browsing, to avoid unwanted deductions in the future.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this
matter.

Thanks and Regards
Aircel Social Media Team
My aircel sim is not working since last one day. my number is [protected] can u please check what's wrong ??
Reply
Aircel Customer Care's response, Dec 20, 2016
Verified Support
Dear Neharika Medi,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Weekly once or twice i am facing this problem emergency calls only i do restart and sim remove all things it shows emergency call only mobile not registered
Reply
Aircel Customer Care's response, Dec 20, 2016
Verified Support
Dear Muhammad Omar Farooq Ali,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Aircel No.:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
I am customer of Aircel pre-paid network, mobile no:[protected], i am using this sim card since 4 years, but suddenly at present this sim is getting report or mesage as "SIM CARD REGISTRATION FAILED", plse activate it as soon as possible.

thanking you
Reply
Aircel Customer Care's response, Dec 20, 2016
Verified Support
Dear Sravan1234,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
I am a customer of Aircel pre-paid and mobile no is [protected] using since last three months but the sim card not working now (sim card registration failed they showing) Please activated the same sim no as early as possible my phone no's or not attending for me
thanking you... Pls pls

Sawan Kumar
[protected]@gmail.com
[protected]
Reply
Aircel Customer Care's response, Dec 20, 2016
Verified Support
Dear Sawankumarpiwhal,

We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Signal Bars:
Complete address:
Landmark:
Specific location(indoor/outdoors):

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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