[Resolved] Aircel — unfair balance deduction from aircel

[Resolved] Aircel — unfair balance deduction from aircel

S Saikat Pal from Kolkata, West Bengal

Customer's name: swapan pal E-mail:saikat. [protected]@gmail.com Contact no. [protected] City: arambag State: westbengal Complaint category: aircel complaints Claim amount (Approx.): 50 or more Subject: balance deduction Complaint description: Respected sir I have a aircel sim with number [protected]. But illegally several times the balance deduct ed . When i tried to complain this to aircel complain no.198. its not working. When i recharge, the balance deducted. Thus i can not use this sim comfortably. Till date the total amount deducted near about rs 50/- or more. (On 13/09/017 deducted rs 30/- and rs 3/- and today once again rs. 15/-) My alternative contact number is [protected]. Please contact at this number if needed instead of victim sim. Was this information helpful? No (0) Yes (0)
Oct 20, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Sep 10, 2017 Piyali Laha's response My AIRCEL sim no. [protected] is locked accidently. Please contact me at my alternate no. [protected] for my Puk code. It's urgent. Plz contact me first. Sep 15, 2017 Updated by Saikat Pal A call from the number [protected] received just today 15/09/2017 named Aircel Customer Care and he is asking for my debit card number to receive the balance.but is it the way?.. I just want my balance through Aircel Sim i.e. Victim sim. Verified Support Sep 16, 2017 Aircel Customer Care's response Dear Saikat Pal, We are forwarding your concern to the team. Meanwhile, please share if received any message upon the deduction. Also, we suggest you not to share your bank/personal details with anyone as we never ask you for the same. Warm Regards, Aircel Social Media Team Verified Support Sep 16, 2017 Aircel Customer Care's response Dear Piyali Laha, Kindly share the following information to confirm your identity so that the needful can be done accordingly: Last recharge amount (in Rs): Date of Birth: Complete Address with PIN Code: Warm Regards, Aircel Social Media Team Sep 18, 2017 Updated by Saikat Pal Respected sir, I have already complaint at this site https://www.consumercomplaints.in regarding balance deduction at my reliance gsm no. But not hyet resolved. The big problem is after complaining this site. Still i cant recharge, because again yesterday 17/09/2017 i had recharged rs 19, but within 15 min, total amount again deducted. Again i reminding u for resolve that problem. Customer's name: swapan pal E-mail:saikat. [protected]@gmail.com Contact no. [protected] City: arambag State: westbengal Complaint category: aircel complaints Claim amount (Approx.): 50 or more Subject: balance deduction Complaint description: Respected sir I have a aircel sim with number [protected]. But illegally several times the balance deduct ed . When i tried to complain this to aircel complain no.198. its not working. When i recharge, the balance deducted. Thus i can not use this sim comfortably. Till date the total amount deducted near about rs 50/- or more. (On 13/09/017 deducted rs 30/- and rs 3/- and today once again rs. 15/-, again on 17/09/2017 rs 19/-) My alternative contact number is [protected]. Please contact at this number if needed instead of victim sim Verified Support Sep 18, 2017 Aircel Customer Care's response Dear Saikat Pal, We would like to inform you that the deducted amount has been refunded to your account and the service has been deactivated. Warm Regards, Aircel Social Media Team Verified Support Sep 19, 2017 Aircel Customer Care's response Dear Saikat Pal, We have re-escalated your issue to the team. We will share an update soon. Warm Regards, Aircel Social Media Team Verified Support Sep 19, 2017 Aircel Customer Care's response Dear Saikat Pal, We would like to inform you that INR 33 had already been posted to your number on[protected] and All VAS pack had been deactivated on the same day. Today, a refund of INR 15 has also been processed. Total refunded amount being INF 33 + 15 = Rs 48 Warm Regards, Aircel Social Media Team
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poovannan98

from Chennai, Tamil Nadu

As govt said link your aadhar to your mobile number.. whether is this free service or paid service I don't know. But retailer asking for Rs. 30 for each mobile number for linking aadhar

Piyali Laha

from Kolkata, West Bengal

My AIRCEL sim no. [protected] is locked accidently. Please contact me at my alternate no. [protected] for my Puk code. It's urgent. Plz contact me first.