[Resolved]  Easy Trip Planners Pvt. Ltd. — Refund of Air Ticket cost

I bought a ticket from Dehradun to Pune with a stop at Delhi from easemytrip.com. I got a Jet Konnect ticket. But my flight was late so the Jet Konnect faculty said that I would miss my connecting flight from Delhi to Pune. They said that I could get next flight only the next day. Since I was travelling with a 6 months old infant and had no close acquaintances or relatives in Delhi I urged them to do something. Finally I was told by Jet Airways/ Jet Konnect people that I can take their flight from Dehradun to Delhi and get another ticket with some other airlines and that for the remaining portion of the journey they would refund the amount. They took the second ticket (from Delhi to Pune) from mee too. They also said that they would pass the request for the refund but I have to wait for one week. I followed what they said. Now when I called easemytrip.com people they said that they cannot refund a ticket that is partially used despite explaining them the whole situation and also said that they did not receive any refund request from the airlines. When I call the airlines they say that I must talk to easemytrip.com people only despite confirming that I did not use the ticket for the second part of my journey. I am being harassed by both the parties. I have also written multiple mails but to no avail.