Airtel — [protected] broadband disconnected inadvertently on 25th may 2017 not activated yet

Address:

560061

1 the above line was disconnected by you though i have paid full amount under the pretext o[censored]p-gradation from 8 mbps to 40 mbps & 65gb data per month.
& my efforts to contact your technical team &assurances by them yielded no result even after a week & i decided to terminate the your landline.
2 when i demanded refund of installation fee & excess rental collected, i was told that line would be reactivated & asked for my concurrence thro' e mail, this was in the month of july 2017.
# mr pranav from applet offered me 75% discount in the month of august for the delay in service & also inadvertent disconnection & told me i should pay rs 433/- p m on a plan of rs 999/- with a speed of 40 mbps & 65 gb data, but no reactivation was done & i kept on sending e mail, several executives of yours talked to me both from applet & installation division & whenever your executive from installation talked to me always addressed me as new applicant & never new my case history, i really wonder what is going on in your organisation, as a senior citizen i was subscriber to you manthra on line.com in 1997 while i was in service in gwalior & also initial ipo holder of your bharati air tel, i realy pity the state of affairs in your enterprise. Sofar no senior responsible officer spoke to me till date.

About 3 weeks before one ms anjali called me & told me that rs 999/- plan is cancelled & instead i would be provided with a plan of rs1150/- with a spedd of 16mbps as they do nt hv cable for 40 mbps & 150gb data with a rental discount of rs50% & i have to pay rs688/- inclusive of 18% gst. & they told me to stay at home for the last 10 days as the person would be visiting anytime, no one visited
Two days before a member of your installation department called me & told they can't provide me connection as there is no cable, i was surprised! There is already a cable drawn to my residence from the board. Tday another member from your team called me & identified from installation team & told me they can't connect me as there is no cable, i told him am not a new applicant & he never knew about it, i wonder what is happening in your establishment & why people are not aware of my plight!. Sofar more than 50 of your executives many of them are new recruits have talked to me & tortured me day in & out under false promise & made me to wait in home as technician would be visiting my residence.

Please note you have to adequately compensate for the business loss i have suffered & damage to my reputation as a an educator world wide that too free online, i am senior citizen & retired gm of a leading organisation & also ex faculty member o[censored]niversity & i teach many subjects that are useful to mankind free on net & this was snatched by your irresponsible team who do not any coordination with contractual technicians & are not aware what router is provided to an applicant before disconnecting the line for up-gradation.

Infact i see public is held at ransom & take for a ride under the pretext of service! & hardly basic facilities are lacking.

I have addressed more than 20 emails in the span of 5 months since my connection was disconnected & your organisation is still sitting on excess rent collected & also installation fee & all my e mails are marked to you.
Now, as a last resort of a scoundrel am approaching consumer grievance cell also trai & telecommuunication minstery for redress & am sure your organisation would be directed to compensate me for damages, mental agony! To the tune of lacs. I want to to know whether the organisation is able to bear this kind of penalty when there is cut throat competition in the sector!