Airtel — 1000rs deducted twice but credited only once

I had done twice 1000 rs transaction out of which only once 1000rs loaded but another 1000rs debited but didn't loaded.
So i called hdfc bank then they provide me the authentication id which is 47704441 and approval code a3l8tq.
Airtel not giving my 1000rs they are saying 1000rs credited but deducted amount was 2000rs and only 1000rs credited.
Registered no [protected]
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I created the account with my nick name and i transferred money in the account in 2017 of 7000rs and airtel freeze my account and i am calling airtel form 2017. they asked to give documents but i don't have a documents of my nick name... please help me out .
my account number [protected]
my email is [protected]@gmail.com

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