Airtel — 12 days to repair a 3 minute problem

Address:	641002
Website:	www.airtel.in

I raised a compliant (number[protected] on 2nd of December through Airtel call center ([protected]) that my phone is not working. Broad band was working just fine. Two days later a team came to my office and rectified the line. Voice and data was working for 20 minutes and then the whole line went dead. It took them 12 days to visit again and the line was rectified in 3 minutes. I had to send 7 mails and make innumerable calls to your call center. I am taken aback by the level of incompetence. If any competent official reads this you can check the trail mail and conversations I have had using the complaint number mentioned above. Be nice to someone and they take you for granted for 11 days, raise your voice and someone rectifies the minor problem in 1 hour.