Airtel — 349 pack benefits not given

I have an Airtel number [protected].I had renewed my Unlimited pack of 349 yesterday ie 9 Aug but today while trying to call in the morning it showed no balance and no data pack. I had to do other recharges of 200 and 101 just to make some important calls and schedule meetings. I called customer care and she was unaware of the issue and couldn't help me. I demand for my benefits of the 349 pack and also money used for my other packs to be credited back.