[Resolved] Airtel — 349 plan activated but it still charged me

MerlinMerl

from Bangalore, Karnataka

Address:

560066

On 30/03/2016 i recharged my phone for this plan and it got activated as soon as possible.
But when i make calls its still charging me from my main balance whats the point of activating this plan when its mentioned "unlimited calls"?
Its the second day of my recharge and still i'm not able to use. 28days validity came down to 27days and i still can't use it

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May 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2017

Airtel Customer Care's response Dear Merlinmeri,

This is with reference to your post, dated 31 March 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Mar 31, 2017

Updated by MerlinMerl [protected]
you can call me at anytime.
i want a solution to this.
This is very bad that such a famous network is causing this issue..
349 plan isn't giving me the necessary unlimited talk time its charging me.
its been 24 hrs i recharged and the very first minute i recharged its charging me whenever i make calls.

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Comments

Karanz

from Ludhiana, Punjab

Hi There,

I recharged airtel internet pack of 349 on 3rd augest details below

Mobile Number [protected]
Transaction By Recharge
Transaction Reference Number [protected]
Date 03/Aug/17
Amount Paid (Rs.) 349

The problem is the data is not reflecting on my account and internet is not working i call customer service but they also not able to help its a technical error . Wifi working prett good but this pack is not working atall using 4g sim and pack is for 2g, 3g, 4g all.

See if any one can help. Thanks