[Resolved] Airtel — Request to Remove Past Wallet Data - Unable to Open Account on [protected]

hilalmirofficial

from Kupwara, Jammu and Kashmir

Oct 31, 2025

Address: Hafrada, Hafrada

**PART 1**

Subject: Request to Remove Past Wallet Data - Unable to Open Account on [protected]

Dear Sir/Madam,

I am unable to open a new account on my current number [protected] because your system still has older wallet records from my previously closed accounts.

Below are the details:

1. Inactive Mobile Number [protected] (Aadhaar-linked wallet account closed)

2. Inactive Mobile Number [protected] (PAN card-linked wallet account closed)

3. Inactive Mobile Number [protected] (Driving licence or Voter ID-linked wallet account closed)

4. Inactive Mobile Number [protected] (Voter ID or Driving Licence-linked wallet account closed)

All these old numbers are disconnected and accounts were closed in previous years. Please delete/de-link all past data from my Aadhaar, PAN, and other credentials so that I can open a new account on [protected] without any system block.

Thank you for your urgent help

Regards,
Hilal Ahmad Mir

**PART 2**

Dear Sir/Madam,

My issue with Airtel Payments Bank is still unresolved even after so many genuine attempts. I regret to say the experience with your department is very disappointing.

Name: Hilal Ahmad Mir
Mobile Number: [protected]

Complaint Trail:

1. Grievance Officer Bank Ticket ID:[protected] Sep 2025)

2. Regulatory Ref Number:[protected] Sep 2025)

3. Regulatory Ref Number:[protected] Oct 2025)

4. Twitter Request ID:[protected] Oct 2025)

RBI CMS Complaints:

1. N[protected][protected]

2. N[protected][protected]

3. N[protected][protected]

RTI Complaint[protected]

RTI Registration Number: RBIND/R/E/25/06193

I have completed KYC and Aadhaar authentication multiple times, yet every account attempt fails and refunds are auto-processed. Please resolve my issue permanently.

Regards,
Hilal Ahmad Mir

ATTACHMENT TWO LETTERS

+10 photos

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Nov 11, 2025

Complaint marked as Resolved

I want to delete this complaint because it contains my personal information and documents. All these details are showing publicly. Please close this complaint and remove my attached documents. This could be a risk for me.

Airtel customer support has been notified about the posted complaint.

Nov 11, 2025

Updated by hilalmirofficial I want delete this complaint but not showing me delete option

Nov 18, 2025

Updated by hilalmirofficial Personal Feedback and Serious Concern Regarding Airtel Company

To: Airtel Company - All India User Base / Relevant Departments

Subject: Urgent Feedback and Grievance Regarding Identity Linking Issues in Airtel Payments Bank Leading to Significant User Dissatisfaction and Service Dropout

Dear,

I am writing to provide critical feedback regarding a long-standing issue within the Airtel Payments Bank system, which is affecting a large portion o[censored]sers (around 30-40%, including both Airtel and non-Airtel subscribers).

The main problem is the permanent linking o[censored]ser identity documents (Aadhaar, PAN, Driving Licence, Voter ID, Passport) once they have been used to create an Airtel Payments Bank Wallet Account. Even after the wallet account is closed or the mobile number becomes inactive, the identity remains locked in the system and cannot be reused on a new active mobile number.

Many users in the past or present created wallet accounts using their own identity or with the identity of friends or family. Over time, these accounts became inactive or were closed due to various reasons. However, Airtel's system continues to keep the identity linked to those old accounts, which prevents users from opening a new Wallet or Savings Account on their current active mobile numbers.

I have personally faced this issue. Years ago, I created multiple wallet accounts with my identity documents on different numbers. Those numbers later became inactive, and the wallet accounts were closed. Today, I use only one active number (e.g., [protected]), but I am unable to open any new Wallet or Savings Account because all my identity documents show as "already linked" in your system.

I have raised several complaints with Airtel Payments Bank, the Nodal Officer, the Grievance Nodal Officer, RBI, and even through RTI, but the problem remains unresolved.

While storing user data is necessary, the system should allow identity de-linking if the previous wallet accounts are verified as closed or inactive. Users must be allowed to create a new account on their active mobile numbers with proper Aadhaar and PAN authentication.

This issue, combined with poor customer support and incorrect responses, is causing frustration among customers and pushing them to switch to other service providers. Ultimately, the loss is for Airtel, not the customers.

I request Airtel leadership to treat this as a priority system flaw and implement a solution that allows identity reuse for genuine cases.

Contact Number: [protected]

Regards,
Hilal Ahmad Mir

Nov 19, 2025

Updated by hilalmirofficial My issue has been resolved successfully