[Resolved] Airtel — 399/- recharge but not plain active

maheepawan

from Pauni, Maharashtra

Address:	Nagpur, Maharashtra, 440024
Website:	[email protected]

Hello sir,
I got message from airtel on dated 21/07/2017 which snap shot i had attached, which say on recharge of rs-399 will get unlimited calls + 70 gb data for 70 days. I had recharge my mobile no.-[protected] as per airtel plan of rs-399 on 21/07/2017. After doing recharge, i got only 2 gb internet and on talk with airtel customer care i come to know that this pack is only for 4g sim and 4 g mobile which i dont have. The massage i received on 21/07/2017 having no such information that this plan required only 4g sim & 4g mobile so how could i understand this recharge is not for 3g users. The information given in massage is incomplete and hence i request you to help and take action to return my amount.
Will hope for better support form you.

Thanks & regards,

Ravindra

+2 photos

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Sep 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

Airtel Customer Care's response Dear Ravindra,

This is with reference to your post, dated 30 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Aug 02, 2017

Airtel Customer Care's response Dear Ravindra,

This is with reference to your post, dated 30 July 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd