[Resolved] Airtel — 3G connection slow

Valliappan PL

from Khammam, Telangana

Address:

Bangalore, Karnataka

My airtel 3G dongle sim number [protected] I got this dongle in chennai and the speed was bit ok. But, on travel to Bangalore though the dongle light indicates a blue light hardly i am getting 10Kbps. I called up the customer care and got a msg to reach Chennai customer care. I called up customer care but, got a reply saying technical lead is on leave and asked to call me after 2 days. I have tried more than 10 times but, still no update. Would like to know is there any specific settings that need to be set in the dongle to get better speed ? If its not possible would like to disconnect this connection and go for local service providers. thanks

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Aug 6, 2021

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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Comments

Soite

from Bengaluru, Karnataka

Hi valliappan,

There is no special settings for 3G, Already your datacard indicates blue light so without any doubt its working in 3G network. Even though there is an option to increase your speed. Please follow the instruction below.

Go to >
Tools>
Options>
General>
there will be two connection types RAS and NDIS
select NDIS and then click on OK
Again come back to
Tools>
Options>
Network>
Select Network type as WCDMA only

And then remove your device, change the usb port and plug it will be working propery.

Regards,
Soite

Valliappan

from Bengaluru, Karnataka

Hi Sandeep,

What is the time that you required to solve the problem ? Its already June 14 and there is no update technically on the problem reported.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Valliappan,

This is with reference to your post dated 05 June 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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